Language Specialist , Language Specialist Team - Rosetta Amazon

0.0 - 8.0 years

8 - 9 Lacs

Noida

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Rosetta is a translation system which provides high-quality, real time translations on MessageUs (MU) channel and enables Amazon Customer Service to resolve customers issues regardless of the language of the CSA or the customer. With Rosetta, Amazon can help customers in multiple regions solve their problems (vs. only supporting customers in the regions where a CSAs language is spoken), especially during peak or unforeseen periods when CSAs who speak the customer s language may not be available. Rosetta is a collection of core capabilities, which include components such as custom Translation Memory (TM), Machine Translation (MT), and Machine Learning (ML). It is also an integrated experience, with translation functionality embedded in MU interfaces, and with customizable product add-ons such as Rosetta Translate, Sentence Recommender (SR) and RosaLISA. In the Consumer Vertical, Rosetta is enabled for the EU, NA and APAC regions, covering 10+ stores (DE, FR, IT, ES, SE, NL, TR, JP, CA(French), US(Spanish), BR) supporting Message Us channel, while reducing email-Rosetta contribution; as email is a deprecating channel. The Rosetta Language Specialist (LS) team serves as the bridge between those involved in Rosetta tool development and those using Rosetta tool. We identify translation errors through weekly audits and help mitigate its immediate impact through short-term fixes on Rosetta tool users in CS Rosetta Operations. We escalate these errors to the development team for long term correction and tool improvement. Additionally, we also coach Rosetta CSAs on the basis of audits to improve their soft skills, and share flyers for awareness on various Rosetta tool limitations and cultural knowledge to help CSAs work effectively with Rosetta. Our team currently supports DE, FR, IT, ES, JP, NA(ES), CA(FR), and BR Rosetta stores. We support CS Rosetta Operations in delivering above the bar service to our customers while using Rosetta. Contact us for LS support through our SIMs for: Mining and analysis requests Culture and communication training requests Rosetta specific content creation requests Deep dives on Rosetta translation quality impact Other ad-hoc requests Graduate degree in any discipline Proficient in French and English. Candidate must demonstrate language proficiency in all the following writing, reading and comprehension. Required language level: C1/C2/Advanced Diploma. Graduate degree in any discipline Proficient in French and English. Candidate must demonstrate language proficiency in all the following writing, reading and comprehension. Required language level: C1/C2/Advanced Diploma.

Posted 11 hours ago

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Import And Export Manager GX Group

5.0 - 10.0 years

4 - 9 Lacs

Manesar

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Role & responsibilities Industry: Telecommunication/Electronics Qualification : Bachelors degree in business international trade, or related field (Masters degree will be preferable) Requirements : (Skills, Knowledge, Special Attributes, Mobility): Experience : 5+ years experience in import/export operations or a similar role In-depth knowledge of import/export regulations and compliance requirements. Excellent negotiation and communication skills. Good knowledge of LC and FC shipments via air, ocean and express services. Complete knowledge of INCO terms Strong organizational and time management skills. Ability to work independently and with a team. Working knowledge of Oracle/SAP or a similar enterprise resource planning (ERP) system What the role entails (Key Responsibilities): Understand and comply with all laws and regulations governing the import/export of goods in the country. Maintain up-to-date knowledge of tariffs, quotas, and other restrictions that may affect the company’s ability to import/export goods. Develop and implement strategies to minimize the impact of these restrictions on the company. Negotiate with government officials to obtain import/export licenses and permits as needed Work with freight forwarders, customs brokers, and other third parties to ensure that shipments are processed smoothly and in compliance with all laws and regulations. Prepare and submit required documentation to government agencies in a timely and accurate manner. Monitor shipments to ensure that they are delivered in a timely and efficient manner. Resolve any issues that may arise during the course of shipment. Keep abreast of developments in the import/export industry and identify new opportunities for the company. Develop and maintain relationships with key suppliers, customers, and other stakeholders. Manage the import/export department budget and keep costs under control. Supervise the work of import/export staff and provide guidance and direction as needed.

Posted 1 month ago

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Executive -Import Customer Service Jobzkart Hr Services

2 - 6 years

1 - 2 Lacs

Navi Mumbai

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1. Coordination 2. Import documentation 3. Delivery order 4. Important registration 5. Operation 6. Notification 7. ICE GATE 8. Custom notification 9. HS code 10. Compliances

Posted 1 month ago

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