Customer Support - Japanese Language

What is your department's deliverables?

Obtaining a high volume of regulatory documentation from suppliers around the world. Supplier Relations Specialists represent the company to these suppliers and must always project a professional corporate image in communications with them. Through effective supplier outreach, Supplier Relations achieves a high resolve rate and builds an engaged supplier network.

Where does the role fit within your organizational structure?

The Supplier Relations Specialist role is part of the Supplier Relations team, which operates within the Data Acquisition Center. These specialists work on obtainments to facilitate completion of requests received from clients. They achieve this by engaging with suppliers and adhering to the contracted due diligence process.

Required soft skills/experience

• Must be fluent in Japanese able to read, write, and speak with certification in JLPT N3 or above.
• Must have experience in customer support using theJapanese language.
• Must possess project management, interpersonal, communication, and organizational skills.
• Ability to multi-task, be detail-oriented, and identify as well as solve problems effectively with minimum supervision.
• Must be able to foster team spirit and work in a team environment.
• Ability to manage multiple situations in a fast-paced environment with flexibility to shift workloads as priorities change.

Desired Skills/experience

• Strong interpersonal communication skills
• Customer service experience preferred

A day in the life: please describe a day in the life for the employee.

Supplier Relations Specialists begin their day by organizing daily workload targets efficiently. They work towards having direct communication with suppliers to collect regulatory documentation and overcome supplier objections or resistance. Additionally, they verify and update contact information in the Compli system. Throughout the day, they collaborate with the supplier relations team to provide necessary support in achieving collective targets. Furthermore, they schedule time to meet with their team and promptly address any issues encountered with suppliers, processes, or systems.

Requirements:

• Strong interpersonal communication with suppliers or clients in a relationship-focused business/department, preferably SaaS
• Proven success developing relationships/partnerships with suppliers or clients, strengthening communication, and identifying business opportunities
• Technical aptitude for conceptual development of system features with user/supplier needs as the driving factor
• Proactive communication with team, cross-functional departments, suppliers, and management
• Excellent time management and ability to prioritize competing tasks and problems
• Creative thinking abilities for anticipating challenges as well as generating solutions
• Must possess strong project management, interpersonal, communication, and organizational skills
• Ability to multi-task, be detail-oriented, and solve problems effectively with some supervision
• Must be able to foster team spirit and work in a team environment
• Background in working with information management and knowledge of Microsoft Office preferable
• Must have good Internet browsing skills to locate manufacturer websites and research manufacturer information
• Must be fluent in Japanese able to read, write, and speak with JLPT N3 certification or above
• Must have experience in customer support using the Japanese language
• High school diploma required with 23 years of similar work experience; college degree preferred