L3 NETWORK Engineer (Work from office) CV has to be sent with covering letter to hradmin@iqmatrix-solutions.com

JD for 3rd Line Network Engineer
Hours: Shift Pattern (4 days in 4 days off) Overall purpose of the job: • To manage and own support tickets in relation to existing customer services • To design and implement changes as per client’s requirements. • To work closely with the 2nd Line Service Desk team and the Solution Delivery team to assist in supporting customers and configuration tasks. Key responsibilities for this job: • Regular communication verbally and written with existing customers • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk • To take ownership and effectively manage support tickets for incidents, change and service requests • To plan and complete projects as assigned to you by the Head of 3rd Line Network Support. • Documentation of customer solutions – CMDB, Visio documentation, technical summary write up • DR/Failover Testing • To provide support and mentoring to 2nd Line engineers • Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects • On-call rota out of hours for high priority incidents • Any other fair and reasonable task or duty assigned to you by your Manager, or any other senior Exponential-e Ltd staff member Technical environment: • Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper • Wireless; Cisco, Meraki, Aruba • Security; Palo Alto, Prisma, Fortinet, Cisco ASA • SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage • Cisco NAC ISE, SD-A/DNAC, DOT1x • Cisco Nexus 7xxx, 5xxx, 2xxx series Knowledge and experience required: • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level • In depth knowledge of configuring and troubleshooting network security devices/protocols • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution • Advanced knowledge of layer 2 and 3 protocols • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs. • Strong knowledge of OSPF and BGP in an ISP environment • Proficient in packet capture and interpretatio