L3 Application Support (AS/400)

Job Title: Senior L3 Application Support Engineer (AS/400 & Modern Stack)

Location:

Are you the go-to expert when it comes to solving the toughest technical puzzles? Do you thrive in a high-stakes environment where your skills directly protect and enhance mission-critical systems?

Senior L3 Application Support Engineer

🚀 Your Impact & Responsibilities:

• Become the Final Authority:

  Act as the ultimate escalation point for diagnosing and resolving the most complex application incidents. You are the last line of support.

• Master of Monitoring:

  Leverage advanced monitoring tools like Dynatrace and IBM Monitoring to proactively identify issues, perform deep-dive log analysis, and conduct thorough Root Cause Analysis (RCA).

• Bridge Technology Worlds:

  Serve as the Subject Matter Expert for both our core AS/400 platforms (RPG, COBOL, DB2) and our modern application stack.

• Drive Permanent Solutions:

  Partner closely with Development, Infrastructure, and Business teams to move beyond temporary fixes and implement robust, permanent solutions.

• Champion Knowledge:

  Develop and refine our knowledge base by creating clear, concise Standard Operating Procedures (SOPs) that empower the entire support organization.

✅ What You'll Bring to the Table:

• Proven Experience:

  7+ years in a high-pressure Application or Production Support role.

• Elite Problem-Solving Skills:

  An exceptional ability to troubleshoot and resolve complex, intermittent, and critical issues.

• Legacy System Mastery:

  Deep, hands-on expertise with the AS/400 operating system, including RPG, COBOL, DB2, and CL.

• Modern Tech Proficiency:

  Good working knowledge of applications built on Windows, .Net, Java, and experience supporting APIs.

• Database & Monitoring Skills:

  Strong SQL skills and hands-on experience with enterprise monitoring tools.

• Exceptional Communication:

  The ability to articulate complex technical concepts to diverse audiences.

🌟 Bonus Points If You Have:

• Previous experience in software development (.Net, Java).
• A solid understanding of networking concepts.
• Experience supporting applications hosted in private cloud environments (MPI/POD).
• Knowledge of any other scripting languages.

💡 Why Join Us?

You'll be part of a highly collaborative team of experts dedicated to technical excellence. This role offers the unique satisfaction of solving critical challenges and making a tangible impact on business stability and performance every single day.

If you are ready to take on a role that will challenge you and reward your expertise, apply today!

#Hiring #ApplicationSupport #L3Support #ProductionSupport #AS400 #iSeries #RPG #COBOL #Fintech #TechJobs #BangaloreJobs #ITJobs #ProblemSolving #Dynatrace