L3 Application Support (AS/400)

7 years

0 Lacs

Posted:2 months ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Senior L3 Application Support Engineer (AS/400 & Modern Stack)


Location:

Are you the go-to expert when it comes to solving the toughest technical puzzles? Do you thrive in a high-stakes environment where your skills directly protect and enhance mission-critical systems?

Senior L3 Application Support Engineer


🚀 Your Impact & Responsibilities:


  • Become the Final Authority:

    Act as the ultimate escalation point for diagnosing and resolving the most complex application incidents. You are the last line of support.
  • Master of Monitoring:

    Leverage advanced monitoring tools like Dynatrace and IBM Monitoring to proactively identify issues, perform deep-dive log analysis, and conduct thorough Root Cause Analysis (RCA).
  • Bridge Technology Worlds:

    Serve as the Subject Matter Expert for both our core AS/400 platforms (RPG, COBOL, DB2) and our modern application stack.
  • Drive Permanent Solutions:

    Partner closely with Development, Infrastructure, and Business teams to move beyond temporary fixes and implement robust, permanent solutions.
  • Champion Knowledge:

    Develop and refine our knowledge base by creating clear, concise Standard Operating Procedures (SOPs) that empower the entire support organization.


✅ What You'll Bring to the Table:


  • Proven Experience:

    7+ years in a high-pressure Application or Production Support role.
  • Elite Problem-Solving Skills:

    An exceptional ability to troubleshoot and resolve complex, intermittent, and critical issues.
  • Legacy System Mastery:

    Deep, hands-on expertise with the AS/400 operating system, including RPG, COBOL, DB2, and CL.
  • Modern Tech Proficiency:

    Good working knowledge of applications built on Windows, .Net, Java, and experience supporting APIs.
  • Database & Monitoring Skills:

    Strong SQL skills and hands-on experience with enterprise monitoring tools.
  • Exceptional Communication:

    The ability to articulate complex technical concepts to diverse audiences.


🌟 Bonus Points If You Have:


  • Previous experience in software development (.Net, Java).
  • A solid understanding of networking concepts.
  • Experience supporting applications hosted in private cloud environments (MPI/POD).
  • Knowledge of any other scripting languages.


💡 Why Join Us?


You'll be part of a highly collaborative team of experts dedicated to technical excellence. This role offers the unique satisfaction of solving critical challenges and making a tangible impact on business stability and performance every single day.

If you are ready to take on a role that will challenge you and reward your expertise, apply today!

#Hiring #ApplicationSupport #L3Support #ProductionSupport #AS400 #iSeries #RPG #COBOL #Fintech #TechJobs #BangaloreJobs #ITJobs #ProblemSolving #Dynatrace

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