L2 support Enineer

Job Title: L2 Support Engineer

Location: Gandhianagar, Gujarat

Job Type: Full-time (US Shift)

About Us:
Bizaccounting support PVT LTD is a company managing Backoffice operations for a client in USA . We pride ourselves on delivering exceptional service and technical excellence to our clients.

Position Overview:
We are seeking a skilled L2 Support Engineer to provide advanced technical support and resolve complex issues escalated from the Level 1 support team. You will act as the bridge between end-users and higher-level engineering teams, ensuring timely resolution, clear communication, and excellent customer satisfaction.

Key Responsibilities:

• Handle escalated technical issues from L1 support, ensuring prompt diagnosis and resolution.
• Troubleshoot and resolve hardware, software, and network-related problems.
• Collaborate with product, development, and infrastructure teams to resolve deep-rooted issues.
• Analyze recurring incidents and recommend long-term solutions or process improvements.
• Document solutions, create knowledge base articles, and share best practices with the team.
• Monitor systems and perform proactive maintenance to prevent downtime.
• Maintain high customer satisfaction through clear communication and follow-up.

Requirements:

• 2+ years of experience in IT support, helpdesk, or related technical role.
• Strong troubleshooting skills in Windows/Linux environments, networking, and common enterprise applications.
• Familiarity with ITIL processes (Incident, Problem, and Change Management).
• Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Ability to work under pressure and manage multiple priorities.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, or ITIL Foundation.
• Scripting or automation experience (e.g., PowerShell, Bash).

Benefits:

• Competitive salary and performance-based bonuses
• Health, dental, and vision insurance
• Paid time off and flexible working arrangements
• Career growth opportunities and training programs

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Ability to commute/relocate:

• Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Expected Start Date: 15/09/2025