L2 Support

As an Application Support Engineer, you will play a crucial role in maintaining the health and performance of critical applications. Your responsibilities will include: - Monitoring application health using tools such as ELK, Grafana, or AppDynamics and responding to performance alerts and incidents promptly. - Performing incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients. - Collaborating with development and infrastructure teams to ensure timely resolution of issues and enhance application stability. - Analyzing logs, service communications, and API behavior across microservices-based environments to identify and address potential issues. - Conducting root cause analysis (RCA) for recurring issues and documenting preventive actions to prevent future occurrences. - Assisting in deployments, smoke testing, and validation during release windows to ensure smooth releases. - Maintaining a knowledge base with standard operating procedures and known error resolutions for reference. - Participating in on-call rotation and providing support during extended hours when necessary. In order to excel in this role, you should possess the following skills and qualifications: - 3-6 years of experience in Application Support, preferably in a 24x7 environment. - Strong debugging and triaging experience in Java-based applications, including JVM, logs, and API behavior. - Working knowledge of troubleshooting Angular (v8+) and Electron JS based front-end applications. - Understanding of Microservices architecture and experience with containerized environments such as Docker and Kubernetes. - Proficiency in reading application logs and tracing issues across services and APIs. - Familiarity with monitoring tools like Prometheus, Grafana, AppDynamics, Splunk, and ELK. - Experience with JIRA, Git, and CI/CD pipeline logs for correlating and resolving issues. - Exposure to Windows and Linux operating systems for log pathing and environment-level checks. - Good communication skills to effectively interact with end-users, developers, and business stakeholders.,