L2 Support

The ideal candidate for this role will be responsible for monitoring application health using tools like ELK, Grafana, or AppDynamics and promptly responding to performance alerts and incidents. You will be required to diagnose, resolve, or escalate incidents related to Java backend, Angular front-end, or Electron-based desktop clients. Collaborating with development and infrastructure teams to ensure timely issue resolution and enhance application stability will also be a key part of your role. Your duties will include analyzing logs, service communications, and API behavior in microservices-based environments, as well as conducting root cause analysis for recurring issues and documenting preventive actions. Additionally, you will be expected to assist in deployments, smoke testing, and validation during release windows. Keeping the knowledge base updated with standard operating procedures and known error resolutions will be essential. As a qualified candidate, you should have at least 3-6 years of experience in Application Support, preferably in a 24x7 environment. Strong debugging and triaging skills in Java-based applications, along with working knowledge of Angular (v8+) and troubleshooting Electron JS based front-ends, are required. Understanding of Microservices architecture and containerized environments (Docker/Kubernetes) is essential. Proficiency in reading application logs, tracing issues across services/APIs, and familiarity with monitoring tools (e.g., Prometheus, Grafana, AppDynamics, Splunk, ELK) are also necessary. Experience with JIRA, Git, and CI/CD pipeline logs for issue correlation, as well as exposure to Windows and Linux OS for log pathing and environment-level checks, will be beneficial. Good communication skills for interacting with end-users, developers, and business stakeholders are highly valued. Participation in on-call rotation and readiness to support extended hours when necessary will be expected in this role.,