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Description
Role Description SOC Analyst L2 is an operational role, focusing on ticket quality and security incident deeper investigation and will be responsible to handle the escalated incidents from Level 1 team within SLA. Responsibilities SOC Analyst L2 would work closely with SOC L1 team, L3 team & customer and responsible for performing deeper analysis and need to interact with client in daily calls and need to take the responsibility of handling the True Positive incidents on time. When L1 escalates an incident to L2, need to conduct more analysis and, if needed, escalate to the customer/L3 team, or L2 analyst must advise L1 team members until the incident is resolved. Perform deep analysis to security incidents to identify the full kill chain Perform remediation steps according to the findings or initiate steps for remediation Prepare RCA for major incidents Handle L2 and above level technical escalations from L1 Operations team and resolve within SLA. Identify the security gaps and need to recommend new rules/solution to L3/Customer Need to suggest finetuning for existing rules based on the high count/wherever required Create and manage the Incident handling playbook, process runbooks and ad-hoc documents whenever needed Recommend finetuning for s with logic and threshold, and possibly the query as well for the SIEM Recommend new usecases with logic and threshold, and possibly the query as well for the SIEM Respond to clients’ requests, concerns, and suggestions Proactively support L1 team during an incident. Performs and reviews tasks as identified in a daily task list. Ready to work in 24x7 rotational shift model including night shift Incident detection, triage, analysis and response. Coordinating with customers for their security related problems and providing solutions. Share knowledge to other analysts in their role and responsibilities Provide knowledge transfer to L1 such as advance hunting techniques, guides, cheat sheets etc Provide oncall support on rotational basis for off hours Knowledge Experience Minimum of 3 years of experience in Cyber security, SOC At least 2 years of working in the SOC Previous experience in Splunk, EDR Solutions such as Sentinel One, Microsoft Security products, Experience in Linux Proficient in Incident Management and Response In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management etc. Up to date in cyber security s and incidents; intermediate understanding of enterprise IT Infrastructure including Networks Firewalls OS Databases Web Applications etc. Understanding of ISMS principles and guidelines; relevant frameworks (e.g. ISO27001) Desirable – Training / Certification in Ethical Hacking/SIEM Tool etc. Experience in handling Linux servers, familiar with Linux OS and commands Additional Desired Skills Strong verbal and written English communication Any cloud solution knowledge Strong interpersonal and presentation skills Ability to work with minimal levels of supervision Responsible for working in a 24x7 Security Operation centre (SOC) environment. Essential Skills Knowledge and hands-on experience with Splunk, SentinelOne or any other EDR solution, Linux. Continuous Learning innovation and optimization Ensure completion of learning programs as suggested by Managers Suggest ideas that will help innovation and optimization of processes. Help develop the ideas into proposals. Provide suggestions to reduce the manual work Teamwork Assist L1 team members where possible Skills Linux,Splunk,Sentinel One,Cloud Solutions Show more Show less
