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Virtusa
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L2 Production Support Professional - ITIL, SQL, Linux

Job Expired: This job listing has expired.

L2 Production Support Professional - ITIL, SQL, Linux

Virtusa

4 - 9 years

6 - 10 Lacs

Pune

Posted:5 months ago| Platform:

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Skills Required

Production Support MIM Unix Linux ITIL Autosys SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced L2 Application Production Support Engineer with a strong IT background in handling production environments. The ideal candidate will have extensive experience in Unix/Linux, Oracle SQL, and ITIL-based service management. The candidate must also have a thorough understanding of banking domain practices and a willingness to work in a fast-paced 24x7 support module. This role demands strong analytical, communication, and coordination skills to ensure high availability and reliability of critical applications.

Provide L2 production support for critical applications, ensuring timely and effective resolution of issues.

Handle 24x7 support operations and resolve technical issues in alignment with SLAs.

Monitor application performance, handle incidents, and perform root cause analysis for production issues.

Proficiency in Unix/Linux for troubleshooting and support.

Strong SQL skills, including writing queries to support data analysis, and debugging issues.

Experience with monitoring tools and job scheduling using Autosys.

Quick and effective troubleshooting of incidents in the production environment.

Manage escalations and Major Incident Management (MIM) processes, ensuring clear communication and coordination during critical outages.

Coordinate with Infrastructure (IT) teams and development partners for issue resolution.

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https://lh3.googleusercontent.com/gps-cs-s/AB5caB87FafNVGO4lc86dW2Z8SPms4dDG2qHWSsr3Cy4k3SJRrwdXs2sj9UaBOaCngVhNSaoYUhQUGz2dOgYGlG5m06H7PI4q1PHjq8P5cuzrMsUQ7IoKY38v0S9X5NzhT7p7td8_Jfg=s516-k-no

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https://lh3.googleusercontent.com/gps-cs-s/AB5caB8YGtTTWYXJM93MepjRboLRyWUrAeiiOHT5-KKjVzGStl0klKksfRTAmH3uKYWHFEdXljTsKiUwS888eos0ITnA5ARBvUOxx02-48bwpFX7qGciD56Xa_SdDrUhMlZkqL7o1s6R=s406-k-no

https://lh3.googleusercontent.com/gps-cs-s/AB5caB9YenGU5un9Gvxi8HMgjzmFN7UcOoHxAzHwHz4YrJzIOAxwJTGvapcGJHl3x31RN_yRrDPSvYfBI_k0cyTvqR2xJ5IIkqpZzddaxAs9J7XSMvj503-d2pRAZh6ppVhVVL177V6M8w=s677-k-no

Shilpa Shivange

11 months ago

The HR’s/Managers have no clue about the hiring process and from my personal experience, they don't answer calls after clearing interview. They did no...

Niladri Saha

a year ago

Bad organisation. They have no professionalism. They just consider employees as use and throw materials. For techies, it's not a good place to work. M...

Ambadas kota

5 years ago

Good place to work for freshers. They will learn more java, frontend and support technologies easily with the help of team. …

Ankita Raikwade

4 years ago

I interviewed recently. First they told me there's no opening for freshers. Later on they called me late night saying they r hiring freshers and sched...

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L2 Production Support Professional - ITIL, SQL, Linux