Technical Support Manager

As a Technical Support Manager specializing in Filling and Capping for Rigid Packaging Division, located in Vashi, Navi Mumbai, you will be responsible for supporting both Indian and worldwide SACMI customers in establishing SACMI design on filling lines. You should have a minimum of 8 years of experience in this field. Your primary areas of responsibility will include troubleshooting filling line and capping issues, actively enhancing closures and preforms performance, providing training on capping and filling line aspects internally and to customers, as well as assisting customers with GMP for closure and preform production and related troubleshooting. You will collaborate with the service team to offer technical insights for quicker responses and resolutions to customer queries and complaints. Additionally, you will analyze customer research, market trends, and competitor product performance to identify opportunities for product development and business growth. Maintaining communication with filling line plant managers and technicians to oversee SACMI closures and preforms acceptance, as well as addressing customer complaints regarding closures application on High-Speed Bottling Lines, will be a crucial part of your role. Moreover, you will be responsible for conducting training on capping and filling line aspects both internally and for customers. Desirable skill sets for this position include having a pleasant personality with effective communication skills, good time management and planning abilities, attention to detail, strong interpersonal skills, being goal-oriented, and a willingness to travel as needed. If you have at least 8 years of essential experience in Filling Line Technical Service and possess the mentioned skill sets, we would like to hear from you for this challenging and rewarding opportunity.,