L1 Support_Openstack/Openshift

CBNITS

3 - 4 years

0 - 3 Lacs

bengaluru

Posted:6 days ago| Platform:

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Skills Required

l1 support opentext netapp storage technical support openshift troubleshooting

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

1. Incident Management and Alert Triage

Respond to Alerts:
Promptly acknowledge and investigate automated alerts from monitoring tools (e.g., Garuda) related to resource utilization, performance, and cost anomalies.
First-Level Troubleshooting:
Perform initial diagnostics for common issues like high CPU/memory utilization, disk space shortages, and network latency. The focus is on rapid problem identification, not deep-level fixes.
Shift Handovers:
Conduct comprehensive handovers at the end of each shift, summarizing ongoing issues, actions taken, and pending escalations to ensure continuous support.

2. Monitoring and Reporting

Dashboard Monitoring:
Continuously monitor cost and performance dashboards. They should be trained to identify sudden cost spikes or anomalies that could indicate an unoptimized process or a misconfigured resource.
Basic Reporting:
Generate daily or weekly reports on cost-saving opportunities identified and the impact of the implemented optimizations. This provides crucial visibility to management and other teams.

Preferred candidate profile

- Basic automaton skills

- Experience with working on Openshift/Openstack

- Experience working with storage infra [ Netapp / Nimble / PureStorage ..etc]

identify and address Incidents and cost savings

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