1201 L1 Support Jobs - Page 17

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 8217267104/hema.v@dynpro.in Mandatory Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 2.8 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems li...

Key Responsibilities: Be part of a 24x7 Enterprise Grade Service Desk Team Provide Tier 1 technical support for a wide range of Adobe products across Windows and macOS platforms. Handle support requests through multiple channels including phone, chat, email, and web portal. Triage, prioritize, and resolve customer issues with a focus on First Call Resolution. Utilize customer insights and case history to personalize upsell recommendations, ensuring relevance and customer value. Accurately log all customer interactions, incidents, and service requests in the CRM/case management system. Use internal knowledge bases and technical documentation to provide accurate and timely solutions. Escalate ...

Hiring Sr. IT Executive (Male Only) with experience in IT infrastructure, technical support, troubleshooting, CCTV, switches, routing, desktop, servers, and networking. 3–5 years’ experience required.

Position: Engineer-Product Support Job Location : Pune, India Work Mode- Hybrid Shift Time- Rotational Shifts including night shifts Our journey Sakon offers a SaaS platform and services to optimize enterprise mobility expenses, lifecycles, and support. Integrating data from carriers, HR, MDM, and Finance, it streamlines workflows, provides insights, and ensures accurate reporting. Features include invoice auditing, lifecycle management, 24x7 support, and seamless ServiceNow integration. Additional services like MDM administration and BYOD management enhance operations, driving savings and efficiency. Manage mobile investments confidently with Sakon. Learn more at www.sakon.com. The Value We...

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rat...

Requirements for App Support Engineer: Have minimum 3+ experience is providing product support for frontend applications Must know on the support process for production operations Worked as L2/ L3 engineer primary operation being L2 Good knowledge of SQL as L2 engineer, he/she will use SQL as a tool to debug production issues Knowledge on insurance is good to have but not must

Job Title: Helpdesk/ support desk engineer L1 Location: Makarba, Ahmedabad (on-site) Working Days: 5 Days Shift: Australia Shift (4 AM to 2 PM) Employment Type: Full-time Skills & Experience: Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades ...

We are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety, challenges, and autonomy. As an Escalation specialist your responsibility will be for supporting and managing escalation by following protocol and solving the problem quickly and with clarity while maintaining the relationships between customers and departments. Responsibilities & Duties Handle Inbound/Tickets of the customers via Inbound/L2 team i...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

JD For Technical Support Executive Role Key Responsibilities * Provide technical support for web application developed using VB.NET, SQL Server, JavaScript, and jQuery * Troubleshoot and debug application issues reported by users or identified through internal monitoring. * Perform root cause analysis and provide permanent fixes or workarounds. * Analyze logs, SQL queries, and application code to identify performance bottlenecks and bugs. * Collaborate with development teams to escalate complex issues and verify resolutions. * Maintain documentation related to issue resolution, known issues, and support procedures. * Provide L1/L2/L3 support depending on issue complexity and SLA commitments....

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, ...

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems...

understanding how integration works Connection between Systems Network Systems User Management Payment Flow + Integration Experience in API - Rest API, Postman GCP Logs Strong customer facing abilities. JSON knowledge API Calls Required Candidate profile 3–6 yrs of exp in a Support Engineer, Integration Support, or Technical Support role Working knowledge of REST APIs, including testing and troubleshooting using Postman or similar tools.

Role Overview The L1 Shift Engineer is responsible for providing first-level monitoring, troubleshooting, and support for network, LI system, and security infrastructure. This role ensures smooth operations of critical services in a 24x7 environment and escalates issues to higher-level teams when required. Key Responsibilities Monitoring & Operations Monitor network devices, servers, applications, and systems Ensure uptime of critical LI infrastructure as per SLAs. Incident Management Log, track, and resolve L1 incidents and service requests within defined timelines. Perform initial diagnosis, apply standard fixes, and escalate to L2/L3 teams when required. Shift Operations Execute daily hea...

Required - Min 2 years exp in Technical voice process (B2C) Skills - Hands-on exp on Active Directory, VPN, ServiceNow, and ticketing tools Location - Pune Grads onlt CTC - Up to 6LPA US Shifts Immediate joiners Drop your cv on - 8529546798

We are looking for L1 support Engineer for one of our Big 4 clients

Customer Service over web, phone, email Manage Level 1 Support Tickets Application support tickets raised over web, emails and calls Escalate work non completion inside defined SLAs Coordination with Internal and External stakeholders Weekly reports Required Candidate profile B.Sc IT graduate minimum with L1 Application support skills MS Office tools expertise Excellent communication skills in English Ability to manage foreign clients Work Shift 10 AM - 7 PM. 6 days a week Perks and benefits Allowances and benefits as per MNC group HR policy

Dear Candidate, Greetings from Movate technologies formerly known as CSS Corp! Technical Support Role Voice Process Ambattur Movate Ambit IT Park Please find below Job Description for your reference Job Title: Technical Support Voice Process. Work Location: Ambattur Chennai (Ambit IT Park) Experience: Minimum 1 Year of Experience into Technical Voice Support. Education Qualification. Any bachelors degree. Roles and Responsibilities: 1.Assisting the US customers through Calls. 2.Should be capable of handling multiple Calls. 3.Should be hands on Experience in handling Us calls and technical issues 4.Must be flexible to work in rotational night shift. Required Skills & Desired Skills : 1.Excell...

Position Overview: This role involves troubleshooting issues, resolving technical glitches, and providing guidance to users. Acting as a bridge between end-users and development teams, collaborating to maintain and optimize application performance. Role & responsibilities: 1) Providing technical assistance to end-users via various channels (phone, email, in-person). 2) Proactively monitoring application performance and identifying potential problems. 3)Working with development teams, infrastructure teams, and other stakeholders to resolve complex issues and improve application functionality. 4) Identifying and implementing RCA to improve application performance and efficiency. Technical Skil...

Appian, L2/L3 certified, Agile, Support

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window ...

Hi, Role: Technical Support/ Service desk Work Location: Hyderabad Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources ...

Attend basic & small amounts of inbound technical service calls Keep records of all conversations in our ticket system in a comprehensible way Ensure following the customer service SOP, and website for FAQs.

Hiring for Deloitte with J2W Payroll Below are the mandatory criteria that we need: Candidates should possess excellent communication skills. For Tech role They need to have good Technical skills (good knowledge on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting). We are good to proceed with undergrad profiles, however these candidates will continue working with us as contractors and will not be converted as FTEs. Request you to set expectations with the candidates before proceeding ahead. Experience: 3 months - 3 year for Tech support. 3 months 2 years for non-tech support. Shift timings:- rotational shift , candidate should b...