369 L1 Support Jobs - Page 14

Greeting from Infosys BPM Ltd, We are hiring for Linux admin, Networking, UX with JavaScript , L1 Support (Windows Desktop Support) - Voice skills. Please walk-in for interview on 16th May 2025 at Bangalore location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume *** https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-210491 Interview details Interview Date: 16th May 2025 Interview Time: 10 AM till 1 PM Interview Venue: Bangalore :: Infosys JP Nagar Infosys BPM Limited, #785,Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,Sarakki,1st Phase JP Nagar, Bengaluru, Karnataka560078, Landmark: Near Sindhoor Convention Centre Please find below Job Description for your reference: Work from Office*** Min 2 years of experience on project is mandate*** Job Description: Linux Admin Installation and general support of Linux operating systems to support migration to newer OS and hardware. Research/analyze/define/propose/design/document/implement solution to achieve business objectives. Candidate must have extensive knowledge and real-world experience with Linux. Red hat, CentOS, and Debian are preferred Job Description: Networking Hands on experience in Switching & Routing is must. Network engineer is responsible for day-to-day Delivery & operation work organization network. Should manage LAN, WAN, Firewall, monitoring tools Strong understanding of routing protocols like BGP, OSPF, EIGRP. Strong understanding of various switching protocols like STP, RSTP, VLAN, HSRP, VRRP, link-aggregation. Strong understanding of various tunnel like GRE, IPSEC, NAT & ACL. Knowledge on virtual-router, routing-instances, IPSec Tunnels. Skilled in creating High-Level Design (HLD) of network diagram in Visio or draw.io Experience in firewall (Juniper, Fortinet, CISCO ASA) Knowledge on Open VPN Knowledge on monitoring tools. Job Description: UX with JavaScript Technical Design tools (e.g., Photoshop, XD, Figma), strong knowledge of HTML, CSS, JavaScript, and experience with SharePoint customization. Experience with Wireframe, Prototype, intuitive, responsive design, Documentation, Able to Lead the Team Nice to have Understanding of SharePoint Framework (SPFx) and modern SharePoint development. Job Description: L1 Support (Windows Desktop Support) Voice Experience in a technical support role, preferably with Windows environments. Strong understanding of Windows operating systems, including troubleshooting common issues. Excellent communication and interpersonal skills, with the ability to explain technical concepts in a user-friendly manner. Active listening skills and a genuine desire to help others. Proficient in PC troubleshooting methodologies and remote access tools. REGISTRATION PROCESS: The Candidate ID & SHL Test(AMCAT ID) is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration & assessment will not be allowed for the Interview). Candidate ID Registration process: STEP 1: Visit: https://career.infosys.com/joblist STEP 2: Click on "Register" and provide the required details and submit. STEP 3: Once submitted, Your Candidate ID(100XXXXXXXX) will be generated. STEP 4: The candidate ID will be shared to the registered Email ID. SHL Test(AMCAT ID) Registration process: This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email writing). STEP 1: Visit: https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fautologin-talentcentral.shl.com%2F%3Flink%3Dhttps%3A%2F%2Famcatglobal.aspiringminds.com%2F%3Fdata%3DJTdCJTIybG9naW4lMjIlM0ElN0IlMjJsYW5ndWFnZSUyMiUzQSUyMmVuLVVTJTIyJTJDJTIyaXNBdXRvbG9naW4lMjIlM0ExJTJDJTIycGFydG5lcklkJTIyJTNBJTIyNDE4MjQlMjIlMkMlMjJhdXRoa2V5JTIyJTNBJTIyWm1abFpUazFPV1JsTnpJeU1HVTFObU5qWWpRNU5HWTFOVEU1Wm1JeE16TSUzRCUyMiUyQyUyMnVzZXJuYW1lJTIyJTNBJTIydXNlcm5hbWVfc3E5QmgxSWI5NEVmQkkzN2UlMjIlMkMlMjJwYXNzd29yZCUyMiUzQSUyMnBhc3N3b3JkJTIyJTJDJTIycmV0dXJuVXJsJTIyJTNBJTIyJTIyJTdEJTJDJTIycmVnaW9uJTIyJTNBJTIyVVMlMjIlN0Q%3D%26apn%3Dcom.shl.talentcentral%26ibi%3Dcom.shl.talentcentral%26isi%3D1551117793%26efr%3D1&data=05%7C02%7Comar.muqtar%40infosys.com%7Ca7ffe71a4fe4404f3dac08dca01c0bb3%7C63ce7d592f3e42cda8ccbe764cff5eb6%7C0%7C0%7C638561289526257677%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=s28G3ArC9nR5S7J4j%2FV1ZujEnmYCbysbYke41r5svPw%3D&reserved=0 STEP 2: Click on "Start new test" and follow the instructions to complete the assessment. STEP 3: Once completed, please make a note of the AMCAT ID( Access you Amcat id by clicking 3 dots on top right corner of screen). NOTE: During registration, you'll be asked to provide the following information: Personal Details: Name, Email Address, Mobile Number, PAN number. Availability: Acknowledgement of work schedule preferences (Shifts, Work from Office, Rotational Weekends, 24/7 availability, Transport Boundary) and reason for career change. Employment Details: Current notice period and total annual compensation (CTC) in the format 390000 - 4 LPA (example). Candidate Information: 10-digit candidate ID starting with 100XXXXXXX, Gender, Source (e.g., Vendor name, Naukri/LinkedIn/Found it, or Direct), and Location Interview Mode: Walk-in Attempt all questions in the SHL Assessment app. The assessment is proctored, so choose a quiet environment. Use a headset or Bluetooth headphones for clear communication. A passing score is required for further interview rounds. 5 or above toggles, multi face detected, face not detected, or any malpractice will be considered rejected Once you've finished, submit the assessment and make a note of the AMCAT ID (15 Digit) used for the assessment. Documents to Carry: Please have a note of Candidate ID & AMCAT ID along with registered Email ID. Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Please carry 2 set of updated Resume/CV (Hard Copy). Please carry original ID proof for security clearance. Please carry individual headphone/Bluetooth for the interview. Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance. Regards, Infosys BPM Recruitment team.

Overview of the Role: The Senior Manager for ERP HCM Support is responsible for leading and managing the ERP/HCM L1 support operations within the Shared Service Centre. This role involves strategic oversight and collaboration with global stakeholders to ensure efficient and effective support services. Roles and Responsibilities: Lead and manage the ERP/HCM L1 support operations. Develop and implement support frameworks and processes. Collaborate with global stakeholders to align support strategies with business objectives. Oversee the resolution of complex support issues and escalations. Ensure compliance with global support standards and practices. Manage a team of support professionals, providing guidance and support. Monitor and report on the effectiveness of support operations. Drive continuous improvement in support processes and systems. Key Deliverables: Successful implementation of support frameworks and processes. High stakeholder satisfaction and engagement. Efficient resolution of support issues and escalations. Regular reports on support operations and their impact. Key Functional and Operational Skills: Strong leadership and team management skills. Excellent stakeholder management and communication skills. In-depth knowledge of ERP/HCM support operations. Proficiency in Oracle Fusion or SuccessFactors HCM. Strategic thinking and problem-solving abilities. Ability to work in a fast-paced, dynamic environment.

Hiring for Technical support B2B commercial business. Voice process, 24/7 shifts 5 days working, 2 offs Work location : Gurgaon Salary : 5.5 LPA to 8.4 LPA 1 Side cab one side allowance Call/ WhatsApp 9354911204 Required Candidate profile Candidate must have Technical knowledge and excellent communication skills. Candidate should be an immediate joiner. Perks and benefits Incentives Variables Cabs/ Allowance

ROLES AND RESPONSIBILITIES: •Serve as the primary contact for customer issues via ticketing systems, email, or phone. •Troubleshoot and resolve technical issues, escalating when necessary. • Analyze logs, reproduce issues, and perform root cause analysis. • Collaborate with relevant stakeholder to resolve bugs and deploy fixes. • Write SQL queries and perform API testing for data and integration support. • Support deployments in staging/production environments. • Maintain documentation and mentor junior team members. DESIRED SKILLS: •Bachelors degree in computer science, Information Technology, or a related field • Candidate with 1 to 2 years IT experience of Software Support. •Strong working knowledge of Windows and/or Linux operating systems. Strong working knowledge of Windows and/or Linux operating systems. • Basic scripting or programming skills (e.g., Python or similar). • Basic scripting or programming skills (e.g., Python or similar). • Basic of SQL as well. • Familiarity with REST APIs, JSON, and tools like Postman or equivalent. • Solid understanding of issue tracking/ticketing systems such as Jira or ServiceNow. • Strong analytical and communication skills with a customer-first approach. • Familiarity with QLIK or similar business intelligence tools. • Knowledge of Azure Databricks and Synapse is an added advantage. Just the high level. COMMUNICATION: • Excellent communication and interpersonal skills. CERTIFICATIONS: • Experience with ETL tools and processes. •ITIL Foundation certification or equivalent EDUCATION: 15 Years full time education WORK LOCATION: • Raipur (Chhattisgarh) • Willing to travel on short-term to client locations WORKING HOURS: • Due to the nature of the work, you may be expected to work shifts or be on call and it may be necessary to work extra hours to finish a job. • Rotational shift of 9 hours. Timing - 8 AM to 5 PM, 4 PM to 12 AM and 12 AM to 9 AM.

Roles and Responsibilities : Provide technical support to end users through phone, email, or chat channels for IT-related issues. Troubleshoot and resolve complex technical problems using various tools such as BMC Remedy, ServiceNow, and other relevant software. Job Requirements : 3-8 years of experience in an international voice process environment providing IT support or service desk services. Strong knowledge of ticketing tools like BMC Remedy or ServiceNow; ability to learn new systems quickly. Excellent troubleshooting skills with the ability to analyze complex technical problems and provide effective resolutions. Experience working in an international environment with diverse cultural backgrounds.

Designation - Sr. Process Specialist Domain - International Technical Support Min 2 Yr Exp Into Technical Support International Voice Must Have - Voice Exp 24*7 US Rotational Night Shift CTC - Up to 6 LPA Fixed Cont-Teena (9116324602)

Domain- IT Service Desk/ Technical Support Min 1 Yr exp required into Technical Support International Voice Location - Bangalore Skills required- VPN, Drivers, O365, driver installations, Active directory Contact- divyam@genesishrs.com | 8905344933

Role:Service Desk Min 2 Yr Exp Into Technical Support International Voice Must Have - Voice Exp Tech Graduate 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off CTC - Up to 6 LPA Fixed Cont- Naman 8890377950 naman@genesishrs.com

Job Summary We are looking for Software Operations support Engineer to help support new and existing customer deployments on both physical hardware and cloud. For this position we are looking for an engineer who has experience in working with databases, web servers, virtual machines and general operations. This is a general-purpose role that interacts with both technical and functional areas with the main goal of ensuring systems are operating optimally and issues are managed within our support guidelines. We are constantly evaluating new technologies and this position offers lots of opportunity in expanding your technical skills. Role & responsibilities First line of support to answer customer inquiries and issues Ensure our applications are running smoothly for multiple jurisdictions and sites Ensure data transfer processes are running as expected Troubleshoot customer reported issues, data issues and application issues and manage them within stated support guidelines. Interact with internal and external teams on a regular basis Proactively design and implement best practices for systems support and performance Position will have tasks to perform outside of business hours on nights and weekends Provide lottery software application operation and support for customers Track and ensure the continuity of issue resolution and other tasks Handle, register, follow up and resolve incoming service request and incidents Monitor lottery system components and events Constant communication and support to other involved resolver units and partners Participate in calls in case of outage Create reports Preferred candidate profile BE in Computer Science or related streams (or acceptable equivalent) and proven track record with 3 to 8 years of experience Database management experience, including backup and restore methodologies (MSSQL/Oracle/MySQL) Ability to manage a production platform Can work solo or in small teams with minimal guidance Windows server and Active Directory experience Has a flexible and dynamic skill set and can work on various facets of a project Basic release management Experience of operation and support of complex IT applications and systems Basic knowledge of Linux and Windows systems Previous experience in working according to ITIL based processes and functions

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers. • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. • Diagnose and troubleshoot technical issues related to our platform, courses, and resources. • Understanding of company products, services, and policies. • Provide step-by-step guidance to users on problem resolution. Kindly Contact- HR Sahil Contact NO.- +918904079035 Email ID- sahil.choudhary@joulestowatts.co Preferred candidate profile Immediate Joiners

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

Domain- It Service Desk/Technical Support (International Voice) Reuired exp- Minimum 1 year into It Service Desk/Telecom CTC- 4 LPA+Incentives+Allowances Location- Pune/ 24*7 US Shifts (WFO) If Interested share your resume to 8306474104 (Aman)

Responsibility Provide first-level support for Genesys products, addressing technical issues raised by customers and internal teams. Monitor and resolve incidents using ticketing systems, ensuring timely updates and communication with stakeholders. Perform basic troubleshooting of Genesys applications, including configuration and performance issues. Assist in the configuration, customization, and optimization of Genesys applications based on client requirements. Maintain and update technical documentation, including knowledge base articles and user manuals. Work closely with support teams to escalate complex issues and assist in problem resolution. Communicate effectively with customers to understand their needs and provide solutions or guidance. Participate in system upgrades, migrations, and implementations, ensuring minimal disruption to services. Assist in training and onboarding new team members or customers as needed. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. Understanding of Genesys products (e.g., Genesys Cloud, PureConnect). Familiarity with telecommunication concepts and contact center operations. Strong troubleshooting skills and attention to detail. Excellent communication skills, both written and verbal. Ability to work in a fast-paced environment and manage multiple priorities. Preferred Skills Experience with SQL or similar database technologies. Knowledge of scripting languages (e.g., JavaScript). Certifications in Genesys products or related technologies. Job Location - Airoli, Navi Mumbai Interested candidate share CV at kavita.kamtekar@digitide.com

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. HIRING ONLY FOR INTERNATIONAL PROCESS AND NEED EXPERIENCE IN INTERNATIONAL VOICE ONLY--- NOT HIRING WITH DOMESTIC EXPERIENCE NEED EXCELLENT ENGLISH COMMUNICATION SKILLS ONLY Job Description -- HINJEWADI,PUNE PROFILE 1: PUNE L1 Support Technical Service Desk Analyst Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available --------------------------------------------------------------------------------------------- PROFILE 2: PUNE--- HINJEWADI Salary -- Rs 6 LPA - plus incentives & variables Minimum 2 Year of INT Service Desk experience required -- Immediate Joiners Only 5 days working /Cabs available ---------------------------------------------------------------------------------------------- PROFILE 3: BANGALORE-- ELECTRONIC CITY Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available ----------------------------------------------------------------------------------------------- Interested Candidates can Call or Whatsapp resume Vanshika - 96283 73762 Areesha - 96283 73763 Divya- 9821182650 Riya : 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Role & responsibilities Technical Skills: Provide first-level support for desktops, laptops, printers, and other peripherals\ Handle user account creation, password resets, and permissions in Active Directory. Install, configure, and troubleshoot Windows/Mac OS and commonly used applications (MS Office, browsers, Oracle ERP etc.) Perform installation, configuration, and basic troubleshooting of Windows and macOS Assist with software installations, updates, and patch management. Experience in solving Microsoft Office 365 related incidents and requests. Experience in solving End Point Security tools and Endpoint Patching. Experience in centralized desktop management Basic network support including LAN, Wireless and IP Phones etc. Good Knowledge in TCP\IP Monitor and resolve tickets within SLA using ITSM tools like Manage engine service desk Professional Training and Certification MCSA\MCSE or equivalent Network Certifications like CCNA or equivalent, ITIL

We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 28k Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364808230 / 6364803282 / 9606523804 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

Greetings from KVC CONSULTANTS LTD. We are hiring for Technical support voice role for an MNC @Noida. Job Description Process:- -- International Telecom/Technical Voice Process Eligible :- -Graduates 2 Years of International Telecom/Tech Voice Experience Required. Salary :- - Upto Rs 5 LPA 5 days working Cabs available Perks & Benefits FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . MAHVISH 9628373766 SIMRAN 9821182647 RIYA 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Role Designation Looking for an immediate joiner. Position Summary Provide L 2 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: graduate freshers Technical support call indu@7848820046 call Nischel @7483101122 call suman@7848820047 Call Pooja @9886112704

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call navya@7848820042 call jean@7829423175 call indu@7848820046 call Nischel @7483101122

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently call pooja@9886112704 call soumya@8088720040 call Hr Ashika@7829423175

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Qualifications: • Education: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, you’ll play a crucial role in ensuring Microsoft’s customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. call suman@7848820047 call anusha@7815982900 call indu@7848820046 call kavya@7849020010

Roles and Responsibilities Manage a team of sales professionals to achieve monthly targets in health insurance, mutual funds, and direct sales. Develop and execute strategies to increase revenue growth through effective field sales activities. Provide L1 support to the team by resolving customer queries and issues promptly. Collaborate with cross-functional teams to drive business development initiatives. Analyze market trends and competitor activity to stay ahead in the industry.

HI Warm Greetings, We Are Hiring! You can call us /whatsapp and book your interview slots chethana :7829336034 / Deepa : 9380300644 / Sheez :7829336202 / We are looking for G raduate freshers with strong technical skills and excellent communication abilities to join our team as Technical Support Associates . If you are a quick learner with a passion for solving technical issues, this is the perfect opportunity for you! Key Responsibilities : Provide technical support and troubleshoot Microsoft product-related queries (Windows OS, Office Suite, etc.) Resolve issues related to software installation, system configuration , and performance Deliver excellent customer service by communicating effectively and addressing client concerns professionally Assist clients via various channels, including phone, email, and chat, with technical troubleshooting steps Log and document all technical issues in ticketing systems and escalate complex issues when necessary Provide step-by-step instructions to customers to resolve technical problems Ensure a high level of customer satisfaction through timely issue resolution Skills & Qualifications : Graduate in any discipline (freshers are welcome) Strong knowledge of Microsoft technologies (Windows, Office, etc.) Excellent oral and written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and troubleshooting abilities Willingness to work in shifts Why Join Us? Competitive salary package Growth opportunities within the company Training and development programs A supportive and collaborative work environment Regards, Sheez :7829336202

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently Call Indu@7848820046 Call mayur@9343402211 Call Soumya@8088720040 Call Nishel@7483101122 Call suman@7848820047 Call Anusha@781598290 Call jean@7829423175 Call shruthi@7816842400 Call ruth@9590520040 Call kavya@7849020010 call pooja@9886112704 call soumya@8088720040 call Hr Ashika@7829423175