L1 – Support Executive

Competence

• Minimum

  2+ years of working experience

  as a technical support executive
• Sound knowledge of Drone Operations and Aerial Data Management.
• Experience in GIS / Photogrammetry tools (preferred).
• Knowledge of cloud-based platforms (AWS/Azure/GCP).
• Strong understanding of data verification and quality assurance processes

Education

Education: B.Tech degree in Computer Science, Electrical, Information Technology, Electronics, or related discipline.

Key Responsibilities

1. Operational Coordination

• Serve as the single point of contact (SPOC) for all coordination between Project In-charge and onsite teams under guidance of Project In-charge.

2 Platform Administration

• Manage user access, role assignments, and configuration settings on the deployed software Application/platform.

3 Data Verification & Quality Assurance

• Verify the quality of all drone-captured raw data and processed outputs and generate the reports from already developed System.

4 Issue Tracking & Resolution

• Record and monitor all issues reported by end-users.

5 Reporting & Documentation

• Prepare periodic operational and performance reports.
• Maintain updated records of operations, communications, and platform activities

Knowledge

Good understanding of software development lifecycle (SDLC) and electrical systems/project execution.

Skills

• Exposure to client interaction and requirement gathering.
• Able to draft technical proposals, based upon raw requirements.