L1 Support Executive Accounting Software

1 - 6 years

3 - 8 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are hiring freshers or candidates with up to 1 year of experience to join our support team as L1 Support Executives for our Accounting Software. This is an entry-level role ideal for candidates looking to start their careers in IT support, application support, or finance tech.

Key Responsibilities:

  • Provide first-level (L1) support for our Accounting Software
  • Respond to user queries via ticketing systems, email, or chat
  • Troubleshoot basic functional or data-related issues
  • Escalate technical or critical issues to L2/L3 support teams
  • Assist users in system usage, data entry, report generation, etc.
  • Log issues accurately and maintain proper documentation
  • Follow up with users to ensure timely resolution and closure

Required Skills:

  • Basic understanding of accounting or software support
  • Good verbal and written communication skills
  • Strong analytical thinking and attention to detail
  • Willingness to work in a process-driven environment
  • Familiarity with tools like MS Excel, email, and browsers

Good to Have:

  • Exposure to Accounting tools (Tally, QuickBooks, Zoho Books, etc.)
  • Internship or project experience in IT/Application Support
  • Basic knowledge of SQL or database queries.
Job Details
  • Job Title : L1 Support Executive Accounting Software
  • Employment Type : Full-time
  • Job Location : Pune/Chandigarh
  • Date posted : 01-07-2025
  • Valid through : 04-08-2025
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