L1 Support Engineer - Loan Management

Mobile Programming

2 - 7 years

0 - 2 Lacs

Pune

Posted:4 days ago| Platform:

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Skills Required

L1 Support Loan Management System Loan Origination System LOS lms Support Ticketing Tools Technical Support L1

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Mundhwa, Pune

Shift timings: Rotational shifts 10-7 pm; 2-11 pm

Key Responsibilities:

Serve as the first point of contact for LOS/LMS system-related issues, incidents, and service requests.
Monitor support queues and ensure timely acknowledgment and resolution of tickets.
Troubleshoot basic application issues, data discrepancies, and functional queries.
Document issues, solutions, and standard operating procedures (SOPs).
Escalate unresolved issues to L2/L3 or the development team with adequate information.
Coordinate with internal teams for user access management, configurations, and minor system updates.
Provide support during UAT and post-deployment phases.
Generate routine reports on support metrics, incidents, and system health.
Ensure compliance with SLA timelines and maintain communication with stakeholders.

Required Skills:

1-4 of experience in
L1 Support
for enterprise applications (preferably in BFSI or lending domain).
Basic understanding of
Loan Origination System (LOS)
and
Loan Management System (LMS)
.
Familiarity with ticketing tools like
JIRA, ServiceNow, or Freshdesk
.
Good knowledge of
SQL
for basic queries and data validation.
Strong troubleshooting, communication, and documentation skills.
Ability to understand business processes in lending and financial services.
Comfortable working in shifts or on-call support if needed.

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