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L1 Product Support Engineer

L1 Product Support Engineer

Bitespeed

0 - 2 years

4 - 7 Lacs

Bengaluru

Posted:2 days ago| Platform:

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Skills Required

postman api javascript sql web debugging api testing product support software testing manual testing aem sql server customer support production support technical support saas incident management application support linux j2ee troubleshooting unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

What Youll Do
This role involves supporting customers facing technical/product level issues.Recording and segregating technical issues and product requests from customers and routing them to product team.Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team.You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful.What makes you a good fitYou care about creating a software service experience that parallels a Michelin star Italian restaurant.You genuinely like helping people and making them successful.You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics.Experience at an early stage SaaS startup would be a plus(this is not a hard requirement).You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

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L1 Product Support Engineer