Job
Description
L1 IT Infra Support Assist in setting up and installing servers, switches, routers, and other datacenter equipment according to guidelines
Mount servers and devices in racks, connect power and network cables, and ensure everything is organized according to standard practicesTrack and update records for all datacenter assets, including servers, cables, and peripherals, to keep an accurate inventoryUse monitoring tools to check the health status of datacenter hardware, power systems, cooling units, and network devicesMonitor environmental factors like temperature, humidity, and airflow, ensuring they stay within prescribed limits to prevent equipment overheatingCheck power supply systems, UPS units, and backup generators, confirming they are functional and prepared for use in case of power failurePerform initial diagnostics on equipment that shows warning or error signs, such as checking connections, cables, and powerLog incidents accurately, recording issue details and steps taken, and communicate with higher-level teams for further actionRecognize issues that require advanced expertise and escalate them to L2 or L3 teams as necessary, particularly for network or hardware failuresManage and organize network and power cables, ensuring they are correctly labelled, secured, and arranged for efficient maintenanceAssist in connecting devices to the network, verifying the connection status, and troubleshooting basic connectivity issuesMaintain patch panels, ensuring network connections are correct and organized for efficient troubleshooting and scalabilityPerform routine checks on equipment health, storage capacity, and performance, identifying and addressing early warning signsApply firmware updates or basic system patches as directed, ensuring systems are up to dateMonitor backup systems and procedures to ensure data is being correctly backed up and stored as per policyEnforce datacenter access protocols, ensuring only authorized personnel enter the facilityRecord entries and exits of personnel in the datacenter, maintaining an accurate access log for audit and security purposesReport any security concerns, including unauthorized access attempts, equipment tampering, or environmental changes, to relevant security teamsMaintain records of datacenter equipment status, incidents, maintenance activities, and changesProvide updates on daily activities, monitoring results, and any incidents that occurred during shiftsUpdate procedural documentation as needed, ensuring instructions for basic troubleshooting, equipment setup, and maintenance tasks are clear and accessibleAnswer calls, respond to tickets, and assist users with routine questions and requestsEducate users on basic IT procedures, such as connecting to the network, using remote access tools, and resetting passwordsDocument and communicate the steps taken to resolve issues, providing status updates to usersUse monitoring tools to track the health of systems and networks, identifying issues before they impact usersGather and review logs from various sources to assist in identifying and resolving incidentsReport recurring or unusual issues to L2 teams, providing details to help with further diagnosisLog all support requests into the ticketing system, updating status and recording steps taken to resolve issuesMaintain accurate records of issues, resolutions, and any workarounds used to assist with similar issues in the futureRefer to the knowledge base for solutions and, if needed, contribute by updating entries with newly resolved issuesPerform routine tasks like software updates, virus scans, and hardware checks to ensure equipment is functioning properlyFollow standard procedures for data privacy, security policies, and user authentication to maintain complianceMonitor and report inventory levels for IT assets such as peripherals and backup equipmentProvide support for remote employees by helping them troubleshoot connectivity and software issues via remote desktop toolsAssist remote users with password resets, login issues, and permissions, ensuring they can access necessary resourcesGuide remote users in connecting to VPNs and accessing shared resources securely,requirment:Tech degree or equivalent (B Tech/BCA/BE or similar), Graduated after 2022Certification in cloud technologies, networking, or DevOps is an advantageWillingness to work in shifts and provide support during weekends or off-hours as neededStrong problem-solving skills and excellent communication abilities,skill:Familiarity with servers, storage devices, network switches, and UPS systems, Understanding of hardware components, operating systems (Windows, macOS, Linux), basic networking (TCP/UDP protocols), and commonly used applicationsAbility to lift and move heavy equipment and handle physical setup tasks safelyBasic troubleshooting abilities to handle common hardware and connectivity issues Ability to troubleshoot straightforward issues, analyze symptoms, and provide quick fixes, Familiarity with network routing protocols (static and dynamic) and switching protocolsPrecision in cabling, documentation, and monitoring, ensuring all details are accurately recordedClear communication with users, both in documentation and real-time support, to ensure users understand solutionsA customer-focused approach, with patience and an ability to work under pressureUnderstanding of security and compliance protocols for handling sensitive equipment and information in a datacenter environmentAbility to handle multiple tickets or issues simultaneously while ensuring timely response and resolution,
