Data Center Specialist

Role & responsibilities

Operational Support & Troubleshooting

• Serve as

  second-level escalation

  for data center incidents reported by Level 1 support or monitoring systems.
• Troubleshoot and resolve hardware and network connectivity issues.
• Perform root cause analysis (RCA) and implement corrective or preventive actions.
• Handle server builds, reimaging, configuration, and patching in coordination with platform teams.
• Manage hardware maintenance and replacement (e.g., drives, RAM, network cards, power supplies).
• Handle Network issues on L1 & L2 level

Monitoring & Maintenance

• Monitor infrastructure systems (servers, storage, virtualization platforms, network connectivity, and environmental sensors).
• Analyze and respond to alerts from monitoring tools
• Perform preventive maintenance and ensure data center systems meet uptime and SLA targets.
• Validate backups, replication, and failover mechanisms.

Change & Incident Management

• Execute planned maintenance and approved configuration changes during maintenance windows.
• Update and maintain asset inventory, configuration records (CMDB), and documentation.

Coordination & Collaboration

• Work closely with

  Storage, Storage, and Cloud teams

  for cross-functional issue resolution.
• Liaise with hardware and software vendors for escalation and RMA coordination.
• Mentor and support Level 1 technicians with technical guidance and knowledge transfer.
• Travel Onsite during off-business hours in case of any emergency issues

Documentation & Reporting

• Maintain accurate operational documentation, SOPs, and troubleshooting guides.
• Record incidents, changes, and work logs in the ticketing system (ServiceNow, Remedy, etc.).
• Provide regular performance, capacity, and incident reports to management.

Compliance & Security

• Ensure compliance with enterprise IT security and audit standards.
• Enforce data center physical access and safety policies.
• Support audit and compliance teams during IT infrastructure assessments.

Qualifications & Experience:

Education:

• Bachelors degree in Computer Science, Information Technology, Electronics, or related field.

Experience:

• 2-5 years of experience in enterprise data center operations or IT infrastructure support.
• Hands-on experience in

  Network Management

  within enterprise environments.

Technical Skills:

• Proficiency in

  Network Administration.

• Basic Understanding of

  virtualization platforms

  (VMware vSphere, Hyper-V).
• Familiarity with

  SAN/NAS storage

  technologies (NetApp, Dell EMC, HPE, etc.).
• Experience with

  monitoring and ticketing tools

  (ServiceNow, SCOM, SolarWinds, Nagios, etc.).

Work Environment:

• On-site, enterprise data center with 24x7 operations.
• Fixed 9 AM 6 PM and off-hour support may be required.
• CTC: 6LPA
• Location: Pawne, Navi Mumbai