L & D Trainer - Food & Beverage

Job Title: Training Manager - Food & Beverage

Job Summary: A Food & Beverage Trainer in the Quick Service Restaurant (QSR) hospitality industry plays a key role in ensuring that all staff members are trained to deliver a high standard of service and maintain operational efficiency. Here are some key job responsibilities for a Food & Beverage Trainer in QSR hospitality:

Key Responsibilities:

1. Training Development & Implementation:

• Design, develop, and implement training programs for new and existing staff.
• Develop training materials, including manuals, presentations, and e-learning content.
• Ensure training programs align with the company’s standards, procedures, and brand values.
• Focus on improving employee knowledge and skills in food handling, customer service, and safety protocols.

2. Staff Training Onboarding:

• Conduct orientation programs for new employee’s induction programme, introducing them to the company culture, policies, and job-specific duties.
• Ensure new staff members are fully trained in all aspects of their job, including food preparation, safety regulations, service standards, and customer interaction.
• Conducting the OJT programme and implement outlets. All new joiners undergo department certification and certified.
• Identify and Develop Buddy trainer.
• Conducting TTT (Train The Trainer) programme.

3. Food & Beverage Knowledge:

• Train employees on the menu items, ingredients, preparation methods, and presentation.
• Educate staff on food safety practices, including proper storage, handling, and sanitation.
• Ensure all employees understand and adhere to food safety regulations, such as FSSAI guidelines.

4. Customer Service Training:

• Train staff on delivering excellent customer service, from greeting customers to handling complaints and feedback. Identify customer Mascot.
• Creating Magic words for customers excellence.
• Encourage the development of interpersonal skills to foster a positive dining experience for customers.

5. Operational Efficiency:

• Train staff on restaurant operations, including POS systems, order management, and cash handling.
• Ensure employees can perform their roles efficiently during peak hours, managing multiple tasks simultaneously.

6. Performance Monitoring & Feedback:

• Monitor employees' performance during and after training.
• Provide ongoing feedback, coaching, and mentoring to ensure continuous improvement.
• Address any skill gaps or performance issues and offer additional training as necessary.

7. Compliance & Safety:

• Ensure all food handling and hygiene practices meet health and safety standards set by local authorities and the company.
• Monitor the adherence to safety protocols and take corrective actions when necessary.

8. Communication with Management:

• Regularly communicate with restaurant management and other department heads to discuss training needs and feedback.
• Provide reports on employee progress and identify areas where additional training may be required.
• Certifying the trainees at the outlets and conducting joined interview with Operations Manager, Culinary Head chef and training head.

9. Sales & Upselling Training:

• Train staff on upselling techniques, promoting higher-value items, and increasing sales while maintaining a focus on customer satisfaction.
• Educate employees on promotional campaigns and how to communicate offers to customers.

10. Team Building & Motivation:

• Foster a positive, engaging work environment that motivates employees.
• Encourage teamwork, collaboration, and mutual support among staff members.
• Conducting engagement activities and town hall meeting.

11. Continuous Learning & Industry Trends:

• Stay updated with the latest trends in the QSR industry, including new food offerings, customer service trends, and innovations in technology and operational practices.
• Introduce relevant updates and improvements into training programs to keep staff skills up-to-date.

12. Training Evaluation:

• Evaluate the effectiveness of training programs through assessments, feedback surveys, and performance metrics.
• Make improvements to training programs based on evaluation results and feedback from staff and management.

13. Shift Management:

• Occasionally step in to fill in for staff during high-traffic times or staffing shortages, ensuring smooth operations.
• Flexible outstation/local travels and deputation as per business requirement.

The role also involves a strong emphasis on the dynamic nature of the QSR industry, which requires trainers to be adaptable to customer expectations, emerging market trends, and diverse workforces.

Qualifications and Skills:

· Bachelor's degree in Hospitality Management/Diploma, Food Service Administration, or a related field.

· Previous experience in a similar role within the QSR or hospitality industry.

· Strong knowledge of food safety regulations and best practices.

· Excellent communication and interpersonal skills.

· Proven ability to develop and deliver training programs.

· Extensive Knowledge of Power Point, Excel, Google forms, YouTube Videos creations and Social Media engagement.

· Detail-oriented with strong organizational and time management skills.

· Ability to work effectively in a fast-paced environment and adapt to changing priorities.

· Leadership qualities with the ability to motivate and inspire a team.

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Food provided
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• Hospitality: 4 years (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person