KYC Modernization Lead

The KYC Modernization program is a comprehensive initiative aimed at improving the current KYC operating model, simplifying KYC policy, replacing the existing KYC platform with a best-in-class vendor solution, and enhancing operational process efficiency through automation. As a global role, you will collaborate with stakeholders across Strategy, Operations, Technology, AML, and Risk & Controls in all Citis clusters to execute a portfolio of projects under a strategic program. Your primary responsibility will be to lead the development and management of a dedicated Citi-wide program focused on KYC. Your responsibilities will include defining scope, planning, designing, testing, training, ensuring operational readiness, and facilitating the transition to leverage the benefits of new technology. You will manage or participate in complex workstreams and projects, drawing on your operational management experience to understand policy requirements and translate them into operational processes. Additionally, you will work towards enhancing access risk, strengthening control environments, reducing manual touchpoints, coordinating initiatives with key stakeholders, conducting KYC-related analysis, and collaborating on client initiatives. This role requires the ability to operate with a limited level of direct supervision, optimize processes for maximum automation, and ensure operational readiness and user experience. Qualifications for this role include a background in Operations, Technical, and Project Experience, with a focus on organizational change initiatives, implementations, executions, and migrations. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information. Skills required for this role include Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, and Risk Remediation. Additional relevant skills may be discussed with the recruiter or explored further above.,