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5.0 - 8.0 years

2 - 6 Lacs

Gurugram

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Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Finance Process & Ops Senior Analyst Qualifications: Bachelors degree with Finance specialization Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting. What are we looking for Ability to establish strong client relationshipAbility to manage multiple stakeholdersAbility to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Bachelors degree with Finance specialization

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0.0 - 5.0 years

2 - 7 Lacs

Mumbai Suburban, Navi Mumbai, Mumbai (All Areas)

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Hiring for International Voice Process Grad /UG Freshers / Experiance CTC-20k to 55K Excellent Communication Shifts-24*7 Location-Thane / Vikhroli / Ghansoli / Airoli Week Off : 2 Days Off Contact On below Numbers Sukhjit : 7391077621 Praveen : 7391077622 Whats app or call : 7391077621 / 7391077622.

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10.0 - 14.0 years

5 - 9 Lacs

Gurugram

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Skill required: Financial Planning & Analysis - Financial Planning and Analysis (FP&A) Designation: Finance Process & Ops Assoc Manager Qualifications: Bachelors degree with Finance specialization Years of Experience: 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Financial planning, reporting, variance analysis, budgeting and forecastingFinancial planning and analysis (FP&A) refers to the processes designed to help organizations accurately plan, forecast, and budget to support the company s major business decisions and future financial health. These processes include planning, budgeting, forecasting, scenario modeling, and performance reporting. What are we looking for Ability to establish strong client relationshipAbility to manage multiple stakeholdersAbility to perform under pressure Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Bachelors degree with Finance specialization

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16.0 - 25.0 years

9 - 13 Lacs

Bengaluru

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Skill required: Tech for Operations - Technological Innovation Designation: Packaged App Development Sr Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProcess of embarking on a journey where the importance of technology as a source of innovation has been identified as a critical success factor for increased market competitiveness. Reflecting the importance of technology in business consideration of improving business value by working on technological aspects of the product or services. It requires understanding of combination of different technologies, their integration and interaction that makes the product or service What are we looking for Strong project management skills, specifically proven experience on BPS Mobilizations Strong Techno Functional Knowledge on P2P, R2R, O2C & FP&A domain. Skills in deployment and/or project management of F&A tools (Tradeshift, Blackline, Cadency, High Radius) & Workflows Well-developed risk analysis and mitigation skills People management demonstrated ability to build and lead virtual teams Proactive issue/conflict identification and resolution ability Strong problem-solving skills, Proven client facing skills Solution-Oriented Approach:Proactive and solution-focused approach ensures that technical challenges are addressed efficiently and effectively. Effective Issue Resolution - Solution-oriented mindset and demonstrate exceptional problem-solving skills by addressing and resolving complex technical issues with a calm and methodical approach. Strong Collaboration - Work closely with account management teams to gain a comprehensive understanding of their requirements and challenges. Provide relevant and effective solutions that are aligned with the accounts needs, enhancing the overall effectiveness of the tech implementation. Maximize Outcomes - Deliver solutions that significantly contribute to achieve desStrong project management skills, specifically proven experience on BPS Mobilizations Strong Techno Functional Knowledge on P2P, R2R, O2C & FP&A domain. Skills in deployment and/or project management of F&A tools (Tradeshift, Blackline, Cadency, High Radius) & Workflows Well-developed risk analysis and mitigation skills People management demonstrated ability to build and lead virtual teams Proactive issue/conflict identification and resolution ability Strong problem-solving skills, Proven client facing skills Solution-Oriented Approach:Proactive and solution-focused approach ensures that technical challenges are addressed efficiently and effectively. Effective Issue Resolution - Solution-oriented mindset and demonstrate exceptional problem-solving skills by addressing and resolving complex technical issues with a calm and methodical approach. Strong Collaboration - Work closely with account management teams to gain a comprehensive understanding of their requirements and challenges. Provide relevant and effective solutions that are aligned with the accounts needs, enhancing the overall effectiveness of the tech implementation. Maximize Outcomes - Deliver solutions that significantly contribute to achieve des Roles and Responsibilities: In this role you are required to identify and assess complex problems for area(s) of responsibility The individual should create solutions in situations in which analysis requires in-depth knowledge of organizational objectives Requires involvement in setting strategic direction to establish near-term goals for area(s) of responsibility Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters Should have latitude in decision-making and determination of objectives and approaches to critical assignments Their decisions have a lasting impact on area of responsibility with the potential to impact areas outside of own responsibility Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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0.0 - 3.0 years

1 - 3 Lacs

Pimpri-Chinchwad, Pune

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Process:- Tvs & Bajaj process ( insurance sales, Paytm ,web sales ) -Shift:- Shift:- 9:30 to 6:30 - Marathi & Hindi along with Good English communication -Male and Female both can apply - Salary:- Upto 12k To 16k In hand + Incentive Required Candidate profile -Qualification: Min HSC -Freshers/Experienced both can apply. -To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Aditya:- 8308125422 Perks and benefits * Good salary with Unlimited Incentives *

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0.0 - 1.0 years

2 - 4 Lacs

Bhandara

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Concept Branding & Marketing Management. 1) Handling B2B & B2C Campaigns. 2) Managing & Handling a Team. 3) Managing Clients & developing Business relationships. 4) Identify & execute communications strategies as per business requirements

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0.0 - 1.0 years

2 - 4 Lacs

Wardha

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Concept Branding & Marketing Management. 1) Handling B2B & B2C Campaigns. 2) Managing & Handling a Team. 3) Managing Clients & developing Business relationships. 4) Identify & execute communications strategies as per business requirements

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0.0 - 1.0 years

2 - 4 Lacs

Bhandara

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Concept Branding & Marketing Management. 1) Handling B2B & B2C Campaigns. 2) Managing & Handling a Team. 3) Managing Clients & developing Business relationships. 4) Identify & execute communications strategies as per business requirements

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0.0 - 1.0 years

2 - 4 Lacs

Wardha

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Concept Branding & Marketing Management. 1) Handling B2B & B2C Campaigns. 2) Managing & Handling a Team. 3) Managing Clients & developing Business relationships. 4) Identify & execute communications strategies as per business requirements

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3.0 - 5.0 years

4 - 4 Lacs

Hyderabad

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Required Skills: 3+ years of experience is mandatory. Should be excellent in English communication Basic knowledge in Excel and on computer Experience in Content moderation/Fraud Analyst. Specifications: Work location- Hyderabad Should be flexible to "Work from Office" Should be flexible to work in Core Night shift Qualification- Graduation (should have all documents, PC & CMM Mandatory), Pursuing candidates are not eligible (Graduation or post graduation) Need immediate joiners Working days- 5 Days a week with 2 days of rotational week off., Interview Location : Wipro campus, Gate no 2, Gachibowli, Nanakaramguda, Hyderabad, Telangana 500032. Please carry below mandatory documents for the interview:- 1) Updated Resume 2) Passport size photograph

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0.0 - 5.0 years

2 - 4 Lacs

Vasai, Nagpur, Thane

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JOB TITLE: Chat Service Representative - Work from Office @ Ahmedabad Site- CTC: 30,000 to 40,000 (based on experience and last drawn salary) Job Responsibilities: Respond to customer inquiries via chat and email Weekly Off: Two rotational days Required Candidate profile Should be ready to move to Ahmedabad Must Have Excellent Command On Spoken English and Written Flexible to work in rotational shifts Perks and benefits House Allow +Food Allow + Transportation Allow

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0.0 - 2.0 years

2 - 3 Lacs

New Delhi, Gurugram

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Current Working: WFO Shift time- 8 AM- 5 PM Education- Graduate Exp- 0.6 Months- 2 Years US Healthcare ( Claims Adjudication) CTC: - 2.7 – 3.5 LPA Reach me- Tripti.srivastava@silverskills.com

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0.0 - 2.0 years

1 - 2 Lacs

Bhubaneswar, Ranchi

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Amazon Process is hiring for the Customer Service Executive. Post: Customer Service Executive / Customer Support Executive (Blended Process) Process:- Voice Process / Chat Process (Blended Process) Note:- Work From Office. Salary :- 1.80 Lack CTC to 2.25 Lack CTC Fresher Can Apply Language Mandatory:- Hindi & English Communication. Roles and Responsibilities This is a premium Voice process for enterprise business of our partner (Customer Service) Graduate undergraduate with Relevant experience ( Voice Customer service Exp ) mandate . Flexible to work in any shift Rotational . Working days 6 days working Candidate should be Ok with Rotational Offs . Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off. Note:- 6 days Working and 1 Week Rotational Off 24/7 Rotational Shifts (Male & Female both)

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1.0 - 5.0 years

2 - 5 Lacs

Noida, Gurugram

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We have vacancy for international voice process with our Client for various location. Working days: 5 Days working, 2 rotational off Freshers or Experience: 1 year in Customer service (Voice/ Non-Voice) Salary upto 5 lakhs + Allowance + Incentives Roles and Responsibilities Ability to engage in communication and build a conversation around it Building relationships on Chat and Emails. Ability to handle pressure and meet deadlines. Ability to successfully work as a part of a team. Must be an immediate Joiner with Good communication skills. Immediate joining required. Good communication Pls call Durga 9884244311 for more info Thanks, Durga 9884244311

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0.0 - 5.0 years

1 - 4 Lacs

Mumbai Suburban, Thane, Navi Mumbai

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Process:- SBI -Insurance Sales process -Fresher & Exp both can apply. -Any sales exp-Min 3-Months SHIFT TIME - 9:30 am to 6:30 pm Salary- Upto 30k+ incentives Required Candidate profile Qualification: Min HSC To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Benefits: Rotational Week off & Pick Up/Drop

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0.0 - 5.0 years

1 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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* Avarage comms required * Unlimited incentives * Shift timing- 9:30-6:30 * Fresher & Exp both can apply * Qualification: Min HSC * Need immediate joiner. Required Candidate profile HSC or Any graduate / Under graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mahek :- 7559401618 (Call and What's app) Perks and benefits High Incentives and growth opportunities.

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0.0 - 5.0 years

1 - 3 Lacs

Noida, New Delhi, Delhi / NCR

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- Tata 1mg Customer Service - Hsc/Graduate - Good communication - Salary:- 15000 Inhand for HSC Fresher - 16000 Inhand for Graduate Fresher - Shift Timing:- 8 Hours Shift - Male Candidates 7am to 12am Window - Female Candidates 6am to 7pm Window Required Candidate profile Qualification: Min HSC Freshers/Experienced both can apply. To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Namrata :- 8624868754 Perks and benefits High Incentives and growth opportunities.

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1.0 - 6.0 years

2 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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We are Hiring for International BPO Customer Service - Voice / Chat Blended / Travel Process / Technical Process Location - Gurgaon Salary up to 6 lpa 5 Days Working Rotational Shift Cab Required Candidate profile Graduate / U.G Fresher & Expeirenced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8360251609 HR Anjali - 8290468925 Perks and benefits Good Incentive and Cab Facility

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0.0 - 5.0 years

2 - 6 Lacs

New Delhi, Gurugram, Delhi / NCR

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We are Hiring for International BPO Customer Service - Voice / Chat Blended / Travel Process / Technical Process Location - Gurgaon Salary up to 6 lpa 5 Days Working Rotational Shift Cab Required Candidate profile Graduate / U.G Fresher & Expeirenced Excellent English Communication Skills Immediate Joiner Call & WhatsApp HR Garima - 8360251609 HR Anjali - 8290468925 Perks and benefits Good Incentive and Cab Facility

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2.0 - 6.0 years

3 - 5 Lacs

Hyderabad

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Greetings from Tech Mahindra! Role: Recognition Administrator - U2 (Fulltime/Permanent) NOTE: As per Tech Mahindra the designation on papers will be "Sr. Associate Analyst BPS/U2 Location: Hi-Tech city , Hyderabad, Telangana EXP: 1.8Y till 5Y Payroll: Tech Mahindra Client: Publishing house from UK (800 years old brand) Shift: 12PM till 9:30PM (2 way free transport will be provided with in the radius of 30Kms) Work More: WFO (5 Day working/Fixed week offs on Sat & Sun) KEY ACCOUNTABILITIES: Operational support (75%) Data administration: adding new/amending recognition data (from sources like Zendesk or the Results Verification Service) to Salesforce, following established work processes and implementing recognition projects. This will include liaising with external institutions and internal Recognition Managers to ensure data is accurate, up to date and recorded within set timeframes. Provide responses to standard Recognition Helpdesk enquiries from recognising organisations, customers and learners. Budget - process payments as requested by raising and tracking Purchase Orders, ensuring they are paid on time. Keep clear and up-to-date records of all activity and expenditure. Budget - setting up new vendors and/or suppliers on Ironclad and OneTrust. Desk research as required, including annual competitor recognition tracker which gathers information from around 150 university websites. Make updates to the Recognition Sharepoint Hub as required and supporting preparation of internal communications. Support the Senior Recognition Operations Manager as required. Administrative support (25%) Servicing Team meetings (including setting up, agenda planning and managing actions for: project/workstream meetings, regular all team meetings, annual f2f summit). Arrange internal and external meetings/room bookings and in-house catering for internal events and customer visits. Manage travel arrangements for visits and events when required, for example, booking taxis, flights or accommodation. Support production of recognition presentations for internal and external audiences. Required Skills: Need someone with exceptional communication skills and must have experience in managing stakeholders from the UK or US or from any native english speaking country. Need someone who can work on excel reports (Example: Tables, Graphs, Basic formulas etc/No need of advance excel) Need graduation in any field. Interested candidates can share their CV at TK00926069@techmahindra.com or can text on my whatsapp: 7816041232. Regards, Dheeraj Kumar

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0.0 - 2.0 years

2 - 3 Lacs

Navi Mumbai

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Dear Candidates! Email ID to share your resume for Face to Face Interview - s.arunkumar@randstad.in *NIGHT SHIFT ONLY* Immediate Joiners One way transport Facility. (MNC Bpo company) Freshers and Experience can apply ( Degree mandatory) 0 - 1 years Project (Contract duration) - 6 months International Voice Process - US Process Customer service: Handling customer complaints, providing solutions, and ensuring customer satisfaction Communication: Communicating with customers over the phone, via chat, or email Data analysis and reporting: Gathering and organizing client requirements, creating reports, and providing data-driven recommendations Collaboration: Working with teams to improve processes and provide insights Documentation: Keeping records of customer interactions and documenting transactions Problem solving: Using a logical approach to problem solving QualificationsHigh school diploma or higherExperienceFresher/Tenured Minimum Skills Required: Communications SkillsTyping skillsKnowledge in using computersKnowledge about browsers (MS Internet Explorer and equivalent)Good Spoken English with Neutral Accent (with No MTI)Should posses good rate and clarity of speech.Should be able to write & speak english with correct grammarStrong customer service focus Active Communication skills with ability to empathize with the customer and prioritize customer needs.Comprehension Ability to clearly understand the problem statement Good understanding of phone / chat etiquettes. Ability to establish call control. Verbal skills & Composition Articulate, clear and friendly tone with a neutral accent and ability to compose grammatically precise, concise and apt sentences.Writing skills Ability to communicate correctly and clearly Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts, documentation requirements etc..,Different types of customers Salary Voice [ Freshers 2.93 CTC (Net take home - 18,150); Experienced 3.60 CTC (Net take home 22992)]Chat [Freshers 2.73 CTC (Net take home 16,400); Experienced – 2.82 CTC (Net take home – 16464) ] Shift time – US Shifts06:30 PM to 02:30 AM IST10:30 PM to 06:30 AM IST12:30 AM to 08:30 AM Ist one way cab only + transport allowance (Rs:1700/- Per month)And monthly Location - Mumbai Airoli Email ID - s.arunkumar@randstad.in

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0.0 - 5.0 years

3 - 4 Lacs

Chennai

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Resolving customer queries over voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Apply for HR call Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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1.0 - 6.0 years

3 - 4 Lacs

Pune

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Resolving customer queries over voice Salary upto 5LPA Minimum 1 year of Experience Required 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Charu - 8905003369 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

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0.0 - 5.0 years

2 - 4 Lacs

Nagpur, Ahmedabad, Vadodara

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Customer Service Non-Voice Process For E-commerce We are having an opening in MNC You have to relocate to Ahmedabad Must have good communication in English 5 Days working Salary 25K to 35K Regards Prashant 9016149123 Call me to get a quick response

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0.0 - 1.0 years

3 - 3 Lacs

Noida

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Hiring for a KPO Research Analyst role Location - Noida Fixed Sat & Sun OFF Free Meals Rotational Shifts Salary - 25k to 30k Fresher can apply for more details call HR@9899487873

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Exploring KPO Jobs in India

Knowledge Process Outsourcing (KPO) is a rapidly growing sector in India, offering a wide range of job opportunities for individuals with specialized knowledge and skills. KPO jobs involve processes that require higher levels of expertise and analytical skills compared to traditional BPO roles. With the increasing demand for skilled professionals in various industries, KPO jobs in India present a lucrative career option for job seekers.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for KPO professionals in India varies based on experience and expertise. Entry-level positions may start at around INR 3-5 lakhs per annum, while experienced professionals can earn anywhere between INR 8-15 lakhs per annum.

Career Path

In the KPO industry, career progression typically follows a path from Associate to Senior Associate, Team Lead, Manager, and then Senior Manager. Individuals can also specialize in specific domains and move up the hierarchy as Subject Matter Experts or Consultants.

Related Skills

Apart from domain-specific knowledge, KPO professionals are often expected to have strong analytical skills, problem-solving abilities, attention to detail, and excellent communication skills. Proficiency in data analysis tools, research methodologies, and industry-specific software is also beneficial.

Interview Questions

  • What is Knowledge Process Outsourcing? (basic)
  • How do you ensure data accuracy in your research process? (medium)
  • Can you describe a challenging project you worked on and how you overcame obstacles? (medium)
  • How do you stay updated with industry trends and developments? (basic)
  • What do you think are the key qualities required for a successful KPO professional? (basic)
  • Explain the role of data analytics in KPO. (medium)
  • How do you prioritize tasks when working on multiple projects simultaneously? (medium)
  • Can you walk us through your experience with client interactions in a KPO setting? (medium)
  • Describe a time when you had to make a critical decision under pressure. (medium)
  • How do you handle disagreements or conflicts within a team? (medium)
  • What are your strategies for continuous learning and skill development? (basic)
  • How do you ensure confidentiality and data security in KPO processes? (medium)
  • Discuss a recent industry trend that has impacted the KPO sector. (advanced)
  • What are the challenges you foresee in the future of KPO outsourcing? (advanced)
  • How do you measure the success of a KPO project? (medium)
  • Describe a time when you had to analyze complex data sets to derive insights. (medium)
  • How do you maintain quality standards in your deliverables in a fast-paced environment? (medium)
  • What role does automation play in KPO processes, and how have you utilized automation tools in your work? (medium)
  • Can you explain the importance of compliance and regulatory requirements in KPO operations? (medium)
  • How do you handle tight deadlines without compromising on quality? (medium)
  • Discuss a time when you had to present complex findings to a non-technical audience. (medium)
  • How do you adapt to changes in project requirements or client expectations? (medium)
  • What are your strategies for building and maintaining strong client relationships in KPO? (medium)
  • How do you ensure continuous improvement in your work processes and deliverables? (medium)

Closing Remark

As you explore opportunities in the dynamic field of KPO jobs in India, remember to showcase your expertise, skills, and passion for continuous learning. Prepare thoroughly for interviews, stay updated with industry trends, and apply with confidence to secure a rewarding career in the KPO sector. Best of luck!

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