Key Accounts Service Manager Internship

As a Customer Service/Customer Support Intern at Vamaship, you will be an integral part of the team, interacting with customers to ensure their satisfaction with our services. Your role will involve handling inquiries, providing accurate information, resolving complaints, and collaborating with team members for a seamless customer experience. Key Responsibilities: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate information about our services and assist customers with placing orders - Resolve customer complaints in a professional and timely manner - Collaborate with other team members to ensure a seamless customer experience - Update customer records and communicate any issues to the relevant departments - Assist in maintaining customer satisfaction surveys and feedback - Contribute to ongoing process improvements to enhance the overall customer support experience Qualifications Required: - Proficient in English - Proactive and customer-oriented individual - Ability to work in a fast-paced environment Vamaship is a tech-driven logistics aggregator that empowers e-commerce sellers across India. Partnering with leading courier services like BlueDart and Delhivery, Vamaship streamlines shipping through real-time tracking, delivery & returns management, COD management, and timely communication at critical milestones. As an intern at Vamaship, you will gain hands-on experience in a dynamic environment, learning about cutting-edge supply chain technology while helping create seamless shipping solutions for growing online businesses. Apply now to be a part of our dynamic customer service team!,