Key Accounts Manager_ Team Lead

Shiprocket Limited

5 - 8 years

15 - 20 Lacs

Gurugram

Posted:2 months ago| Platform:

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Skills Required

Key Accounts Team Lead Upselling Cross Selling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Key Account Manager (KAM)

Key Responsibilities

Account Ownership:
Manage and grow a portfolio of high-value enterprise clients; serve as the single point of contact for all operational, strategic, and product-related conversations.
Client Strategy & Growth:
Drive revenue expansion through proactive upsell and cross-sell opportunities by understanding client goals and aligning Shiprocket’s offerings.
Product Co-Development:
Collaborate with Product, Tech, and Ops teams to contribute to new feature development, solution design, and client-specific customizations.
Data-Driven Decision Making:
Use Excel/Google Sheets and internal dashboards to analyze shipping performance, identify improvement areas, and generate actionable insights.
Performance Monitoring:
Track key account metrics including delivery performance, RTO rates, NDR resolutions, and SLA adherence.
Issue Resolution:
Ensure quick, coordinated resolution of issues by working cross-functionally with internal teams.
Client Success:
Own client onboarding, training, and long-term success journey to ensure high retention and satisfaction.

Key Requirements

Experience:
3–6 years in Key Account Management, preferably in logistics, eCommerce, SaaS, or supply chain technology.

Domain Expertise:

Interested folks can share resume at shweta.yadav@shiprocket.com

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