Key Accounts Manager

What Youll Be Doing:

• Client Onboarding:

  Create and maintain a pipeline of new clients in the Delivery space along with their onboarding, from lead generation till go-live.

• Account Growth:

  Develop strategies to expand the business within existing accounts, focusing on upselling and cross-selling opportunities.

• Client Relationship Management:

  Build and nurture strong, long-term relationships with clients, conducting regular performance reviews (WBRs and MBRs) to track progress and identify new opportunities.

• Churn Management & Retention:

  Monitor client satisfaction and proactively address any issues to reduce churn and ensure a high level of client retention.

• Data-Driven Insights:

  Analyze client data to provide actionable insights, helping clients optimize their use of Vahans services and achieve better outcomes.

• Business Expansion:

  Work closely with clients to explore opportunities for adding new services and offerings that align with their business needs.

• Collaborate Internally:

  Liaise with product, sales, and operations teams to ensure client needs are met and expectations exceeded.

You’ll Thrive in This Role If You:

• Have 2-5 years of experience in account management, customer success, or client-facing roles, ideally within B2B environments.
• Excel at building and maintaining strong client relationships and are skilled in driving business growth within existing accounts.
• Are proactive in identifying client needs and can translate those into actionable strategies to expand services.
• Possess strong communication skills, both verbal and written, and are able to engage effectively with clients at all levels.
• Are comfortable working cross-functionally with teams like product, operations, and sales to ensure seamless service delivery.
• Have a strong sense of ownership and commitment to ensuring client success.

At Vahan, you’ll have the opportunity to make a real impact in a sector that touches millions of lives. We’re committed to not only advancing the livelihoods of our workforce but also in taking care of the people who make this mission possible.

Here’s what we offer:

• Unlimited PTO:

  Trust and flexibility to manage your time in the way that works best for you.

• Comprehensive Medical Insurance:

  We’ve got you covered with plans designed to support you and your loved ones.

• Monthly Wellness Leaves:

  Regular time off to recharge and focus on what matters most.

• Competitive Pay:

  Your contributions are recognized and rewarded with a compensation package that reflects your impact.