Key Accounts Manager-Telugu

Key Account Manager (KAM)

Key Responsibilities :

Account Management & Engagement

• Act as the single point of contact for assigned astrologers, addressing their queries and concerns.
• Build strong relationships with astrologers to enhance retention and performance. Ensure astrologers remain engaged and follow platform guidelines.

Performance Monitoring & Improvement

• Track key performance metrics such as

  quality scores, ratings, and retention percentages

  .
• Analyze astrologer performance and provide actionable feedback for improvement. Ensure astrologers meet minimum engagement criteria (login hours, participation in live sessions, etc.).

Training & Quality Support

• Guide astrologers on improving their consultation quality and customer experience.
• Work with the

  Quality & Training teams

  to organize refresher sessions for underperforming astrologers.
• Ensure astrologers understand and comply with platform policies.

Revenue Growth & Retention

• Assist astrologers in optimizing their profiles to attract more consultations. Encourage participation in

  live shows, articles, videos, and promotional activities

  to boost their visibility.
• Identify high-potential astrologers and strategize ways to increase their earnings.

  Escalation Handling & Compliance

• Address astrologer concerns and coordinate issue resolution with relevant teams.
• Ensure astrologers

  adhere to platform rules

  (no personal contact sharing, quality compliance, etc.).
• Manage escalations related to complaints, penalties, or disputes.

Required Skills & Qualifications

• Bachelor's degree in Business, Management, or a related field.

• 3-5 years of experience

  in

  account management, client servicing, or business development

  .
• Strong interpersonal skills with

  ability to manage and engage key stakeholders

  .
• Experience in

  customer retention, training, or quality management

  is a plus. Ability to analyze data and provide strategic recommendations.
• Proficiency in CRM tools and reporting dashboards.