Key Accounts Manager

Role & responsibilities

1. Client Relationship Management:

• Develop and maintain strong relationships with assigned Key Accounts, ensuring their needs are met and exceeded.
• Act as the main point of contact for the assigned Key Accounts and serve as their advocate within the company.
• Build long-term partnerships by understanding Key Account's strategic goals and aligning company solutions to support them.

2. Strategic Account Planning:

• Create tailored account strategies for each key account, identifying opportunities for growth and cross-selling
• Work closely with Customers to understand their business challenges and objectives, offering solutions and recommendations.
• Monitor Customers performance and satisfaction, ensuring timely resolution of any issues.

3. Sales and Revenue Growth:

• Drive the Sales, Order booking growth within key accounts by identifying new business opportunities.
• Develop and execute strategies to increase the lifetime value of Customers through value added services and Project Support.
• Collaborate with the sales and marketing teams to achieve company goals for key accounts.

4. Account Coordination and Collaboration:

• Work closely with internal teams (sales, customer service, product, and operations) to deliver exceptional service and ensure client needs are met.
• Coordinate and lead regular meetings with clients to review account performance and ensure continuous alignment with business goals.

5. Reporting and Performance Metrics:

• Track and report on key account performance metrics such as revenue growth, customer satisfaction, and retention.
• Prepare reports and presentations for senior management, providing insights into the status of key accounts and opportunities for improvement.

6. Problem Resolution and Negotiation:

• Proactively address client concerns, providing effective solutions and ensuring the resolution of any issues in a timely and professional manner.
• Negotiate contract renewals, pricing, and service agreements in alignment with the company's policies.

7. Market Intelligence and Trends:

• Stay informed about industry trends, competitor offerings, and emerging technologies to provide clients with innovative solutions.
• Share relevant market insights and customer feedback with internal teams to help refine products or services.