Key Accounts Manager

Job Title: Key Account Manager - Enterprise Commute Solutions

Company: MoveInSync

Location: Pune, India

Job Summary: We are seeking a highly motivated and experienced Key Account Manager (KAM) to join our dynamic team. The KAM will be responsible for nurturing and growing relationships with a portfolio of MoveInSync's most strategic enterprise clients. You will act as the primary point of contact, ensuring client satisfaction, driving adoption and maximizing the value derived from our end-to-end commute solutions. Your goal is to build long-term partnerships, ensure client retention, identify opportunities for expansion, and serve as the client's advocate within MoveInSync.

Key Responsibilities:

1. Relationship Management: Develop and maintain strong, multi-level relationships with key stakeholders (e.g., HR Heads, Admin & Facilities Managers, Transport Leads, Finance) within assigned enterprise accounts. Act as the trusted advisor and primary point of contact for all matters related to their employee commute program managed by MoveInSync.

2. Client Success & Satisfaction: Proactively understand client needs, business objectives, and challenges related to employee transportation. Ensure clients are effectively utilizing MoveInSync's platform and services to achieve their goals (cost savings, efficiency gains, safety compliance, employee satisfaction). Monitor account health, service delivery metrics, and client satisfaction levels. Address any issues or escalations promptly and effectively.

3. Strategic Account Growth: Identify opportunities for upselling and cross-selling additional MoveInSync services, features, or modules based on client needs and strategic goals. Develop and execute account plans to achieve growth targets and deepen the partnership. Lead the contract renewal process, ensuring high retention rates within your portfolio.

4. Performance Monitoring & Reporting: Conduct regular business reviews (QBRs/MBRs) with clients to demonstrate value, discuss performance metrics, review challenges, and align on future strategy. Analyze data and provide insights to clients on their commute operations, highlighting areas for optimization. Maintain accurate records of client interactions, account status, and opportunities in the CRM system.

5. Internal Collaboration: Liaise effectively with internal teams (Operations, Product Management, Technology, Finance, Support) to ensure client requirements are met and issues are resolved. Provide valuable client feedback to internal teams to contribute to product and service improvements.

6. Market Awareness: Stay informed about industry trends, competitor activities, and best practices in corporate mobility and employee transportation.

Required Qualifications & Skills:

Experience: 5+ years of experience in Key Account Management, Client Relationship Management, or B2B Customer Success, preferably within the SaaS, Technology, Logistics, Transportation, or B2B Services industry.

Client Focus: Proven track record of managing large enterprise accounts and building strong, long-lasting client relationships.

Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to senior stakeholders.

Problem-Solving: Strong analytical and problem-solving skills with a solutions-oriented mindset.

Negotiation: Ability to negotiate effectively, particularly during contract renewals and expansions.

Business Acumen: Understanding of enterprise business processes, particularly relating to HR, Administration, and Finance functions involved in employee benefits and logistics.

Tech Savvy: Comfortable working with technology platforms and interpreting data; proficiency in CRM software (e.g., Salesforce) and MS Office Suite (especially Excel and PowerPoint).

Education: Bachelor's degree in Business Administration, Management, Marketing, or a related field.

Desired Qualifications:

MBA or equivalent postgraduate degree.

Direct experience in the employee transportation, corporate mobility, or fleet management industry.

Proven experience exceeding retention and upsell targets.

Experience working in a fast-paced, high-growth technology company.