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Job Description - Account Manager Were looking for a high-energy, ownership-driven Account Manager to work closely with Big international F&B franchisees, restaurant owners, managers, and chain operators to ensure the success, satisfaction, and growth of their business on our platform. If you love combining client relationship building, operational monitoring, and growth ownership this is the role for you. Key Responsibilities: Be the face of the company f or assigned restaurant accounts from onboarding to growth. Build and nurture strong client relationships with franchise heads, restaurant owners, and store managers. Monitor client sales performance, operations, and e-commerce activity (orders, traffic, failures, revenue). Maintain a daily operational checklist to catch issues early from POS failures to low order volumes. Proactively solve client issues or coordinate with tech and support teams to resolve them fast. Own the customer success KPIs retention , engagement , adoption of new features. Identify opportunities to upsell/cross-sell features like kiosks, loyalty, delivery tracking, CRM etc . Find and convert leads into demos and new accounts, working with internal sales/product teams. Conduct regular business reviews and insights sharing using GA, reports, and client data. Create documentation, track support logs, and ensure communication is timely and effective. What Were Looking For: 3–8 years of experience in account management , customer success , operations , or B2B client handling , preferably in e-commerce, SaaS, hospitality, or retail tech. Strong client communication and relationship-building skills. Proactive mindset – spots problems before they escalate. Sharp in analytics and performance tracking – Google Analytics, Excel, dashboards. High ownership mentality – treats client performance as their own business. Comfortable working with internal teams (support, product, dev) to solve client needs. Energetic, dependable, and detail oriented. Bonus: Experience working with restaurants, QSR chains, or POS platforms. Why Join Us: Work on a fast-growing e-commerce + POS platform used by major restaurant brands. Be part of a core team that works directly with clients and drives real impact. Gain end-to-end exposure — operations, client growth, product inputs, sales strategy. Competitive compensation + performance-based incentives + growth path to Sr. Account Manager/CSM Lead.
