Key Account Manager

How you will make an impact:
Strategic Account Ownership:Take ownership and lead the scaling of key accounts corporate channels of Zyla Health.Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.Client Success Management:Drive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates.Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions.Analytics and Insights:Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients.Utilize statistical expertise to derive actionable insights from data, driving informed decision-making.Customer Experience Optimization:Ensure the delivery of the best user experience for Zyla Health customers.Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction.Team Leadership and Development:Lead and mentor a team comprising account managers, data analysts, and operations associates.Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development.

We are looking for people who:
Minimum of 5 years of relevant B2B client servicing experience.Proven expertise in strategic account management and client success initiatives.Strong negotiation, communication, and relationship-building skills.Ability to analyze data and market trends to make informed business decisionsStrong analytical skills with a focus on driving actionable insights (hands on knowledge advanced Excel must).