Key Account Manager (Sales & Marketing) Chennai

Job Description

Key missions of the position: Key Account Management of ICF customer (Business Development, Orders, Sales, Cash) Build Customer Intimacy & Ensure Highest levels of Customer Satisfaction across key stakeholders. Responsibilities: Map the ICF org structure & establish close working relationships across all key stakeholders in ICF and relay their business needs continuously & efficiently to the organization Meet assigned annual targets for Order Intake & Cash in from ICF & Support Sales execution Regular visits to various offices at ICF including depots (LHB, Shell, furnishing etc) for follow up of tenders, orders, modification advices, amendments, receipt notes, inspection clearances, payments & any related work pertaining to the business Collect all information related to the product developments from ICF on a continuous basis & prepare the organization to anticipate new product development at early stage Effective gathering of competitor information and monitoring of competitor activities through market intelligence and continuous engagement with ICF officials Perform necessary groundwork for budget preparation annually with inputs from ICF on their production plans, current status of production and business plans for following 3 5 years Monitoring and tracking of the stock position of ICF on monthly basis with inputs from production, planning and stores departments of ICF and systematic feedback to internal teams Liaise with ICF on their urgent material needs and ensure precise delivery planning for timely despatch of material including inspection and acceptance of material on WTC Obtain first-hand information on our product performance and competitor product performance by interacting with officers at all levels and provide actionable feedback to cross functional teams Conduct Customer Satisfaction Survey, Enhance Customer Satisfaction & Net Promoter Score from ICF in line with assigned targets Performing any other duties which the company may reasonable require at all times Required Candidate Profile: Education/Training Graduate Engineer MBA preferred but not compulsory Professional Experience Overall, 15 + Years of experience and at least 5 years of experience with Indian Railways.