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Smiths Detection
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Key Account Manager - OEM

Key Account Manager - OEM

Smiths Detection

2 - 7 years

4 - 9 Lacs

chennai

Posted:None| Platform:

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Skills Required

networking customer satisfaction aerospace stock exchange billing account management html load balancing monitoring recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

Account Management:

Build strong relationships with key stakeholders and senior members of CUSTOMER in your region. Serve as the main point of contact for the assigned account(s)
Deploy and execute the global CUSTOMER strategy as received from the Global Account Manager (GAM)
Understand clients business objectives, challenges, and requirements, and align company solutions accordingly.
Proactively identify opportunities to upsell, cross-sell, and expand the scope of services offered to clients understanding their R&D priorities.
For Level 1 applications you will make technical selections and discussions and ensure decision making which is in adherence to our internal engineering policies.

Sales and Revenue Generation:

Develop Miller Heimann account plans and strategies to achieve orders, sales, and margin targets together with local KAMs.
Collaborate with your peer KAMs to identify and pursue new business opportunities within existing account(s).
Conduct regular business reviews with clients to assess performance, address concerns, and propose innovative solutions.

Customer Satisfaction:

Ensure high levels of customer satisfaction by promptly addressing client issues, concerns, and inquiries.
Establish customer success metrics (supplier score card) and track key performance indicators (KPIs) to measure and improve client satisfaction.
Anticipate and proactively resolve potential conflicts or challenges to maintain strong partnerships.

Qualifications

Long-lasting experience in Sales- and Account Management, including frame agreement negotiations with their T&Cs and legal aspects.
Must possess excellent networking capability and communication skills.
Industry expert in the field of original equipment manufacturers (rotating equipment) and associated end user markets
Master s degree in Engineering/Marketing/Business Management or equivalent experience.
Must have the willingness, physical ability, and needed documents for extensive ( 50%) global business travel.

Key Metrics

Strategic initiatives growth and metrics
Product line growth
Delivery Performance
If available, supplier scorecard
Financial targets

Key individual accountabilities

Achieving budgeted performance KPI s
Deployment of account strategy
Customer price realization
Own C4C data integrity for the assigned account(s) in terms of Leads, Opportunities, Quotes, Orders, and Win Rate.

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