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Mahindra & Mahindra Limited.
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KAM Service Ahmedabad

KAM Service Ahmedabad

Mahindra & Mahindra Limited.

2 - 7 years

6 - 11 Lacs

mumbai ahmedabad

Posted:None| Platform:

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Skills Required

training spares management focus mechanical relationship overhauling management service quality warranty management

Work Mode

Work from Office

Job Type

Full Time

Job Description

To manage good relationship with MKA customers
To resolve issues within TAT
To establish perfomance of vehicle among MKA customers
To analyse the technical complaints of the vehicle in the field
Coordinate to rectify defects in vehicles / overhaul aggregates with other zone/ dealer
Feed back on companys Service
Warranty/ Goodwill request to raise in specifc product concerns
Product issues to highlight to reporting manager if specific to perticular customer
Ensuring uptime gauranty
Fixed cycle visit to MKA with data on vehicle performance, B/D Analysis
Training to fleet manager and driver training
Arranging service check up camp
Update to customers on Policy change or current service policy
Update on new initative of the company like Mcover, Mashery, RECON etc
Update on new /upcoming product range to the customer

Preferred Industries

Education Qualification

Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical

General Experience

BE - 3- 8 yrs, DME - 4 to 12yrs

Critical Experience

System Generated Core Skills

Consumer Focus

Product Knowledge & Application

Service Planning

System Generated Secondary Skills

Capability Building

Spare Parts Management

Warranty Management

Service Quality

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