KAM Manager

Delhivery

4 - 9 years

Bengaluru

Posted:7 months ago

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Job Description

Role & responsibilities

Excellent customer service skills in the areas of problem-solving, task prioritization and follow-up.

Ability to work well in a team environment

Collaborate with internal and external resources in order to gain credibility with senior management.

Proactive and self-driven with a great sense of ownership
Good in negotiation and persuasion

Preferred candidate profile

4 to 8 years of experience in key account management
Experience in managing and leading teams to deliver on account objectives and service SLAs

Proven track record of managing large enterprise clients and leading team

Excellent communication, negotiation, and presentation skills
Strong understanding of logistics operations, service delivery, and client lifecycle management
Proficient in MS Excel; knowledge of analytics tools (VBA, SQL, R, Python) is a plus

Leadership and team management capabilities
Strong customer-centric approach with a problem-solving mindset
Ability to manage multiple stakeholders and work in a fast-paced environment
Proactive, self-driven, and accountable with a high sense of owners

Skills Required

key account management team management team handling relationship building team leadership revenue generation sales business growth team building account management team leading business development growth strategy relationship

Work Mode

Work from Office

Job Type

Full Time

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