Junior telephone operator

• A Junior Telephone Operator manages incoming calls, answers inquiries, provides basic info, and redirects calls using a switchboard, focusing on efficient call handling, message taking, and ensuring caller satisfaction with professionalism, basic computer skills (CRM/MS Office), and strong communication for entry-level roles in various sectors. Key Responsibilities:
• Call Management: Answer, screen, and transfer calls to the right people or departments.
• Information & Assistance: Provide general company info, product details, or directions to callers.
• Message Handling: Accurately take, record, and relay messages when direct contact isn't possible.
• Customer Service: Handle basic queries, resolve simple issues, and maintain a positive tone.
• Record Keeping: Update caller details, contact lists, and maintain call logs.
• Emergency Support: Follow protocols for handling emergency calls.
• Basic Clerical Tasks: May include data entry, filing, or updating directories.
• Required Skills & Qualifications:
• Communication: Excellent verbal skills, clear voice, and professional telephone etiquette.
• Computer Skills: Basic knowledge of computers, MS Office, and Customer Relationship Management (CRM) software.
• Personal Attributes: Patient, detail-oriented, good listener, ability to multitask, and a positive attitude.
• Education: High school diploma or equivalent often required.
• Typical Environment: Found in hospitals, corporate offices, BPOs, and customer support centers. Focus is on operational efficiency and service quality, with junior roles handling primary call volume.
• Tamil candidates only

Job Types: Full-time, Permanent

Pay: ₹9,425.61 - ₹20,349.40 per month

Benefits:

• Food provided

Work Location: In person