Junior telephone operator

• A junior telephone operator handles incoming calls, answers customer inquiries, provides information, and redirects calls to the appropriate individuals or departments.
• Key responsibilities include managing the switchboard, taking messages, maintaining records, ensuring caller satisfaction, and adhering to company protocols, often requiring strong communication skills, professionalism, and multitasking abilities. Key Responsibilities
• Call Management: Answer, screen, and direct incoming calls to the correct personnel or departments.
• Information Provision: Provide accurate information about products, services, or general company details to callers.
• Customer Service: Handle customer inquiries, resolve basic issues, and maintain a positive and professional demeanor.
• Message Taking: Accurately record and relay messages to others when direct contact is unavailable.
• Record Keeping: Maintain and update customer or caller records as needed.
• Switchboard Operations: Operate the switchboard efficiently to ensure fast and smooth transfer of calls.
• Emergency Handling: Handle emergency calls according to established company protocols.
• Basic Clerical Duties: Perform basic office tasks such as data entry or filing. Required Skills & Qualifications
• Education: A high school diploma or equivalent is typically required.
• Communication Skills: Strong verbal communication and listening skills are essential for professional interactions.
• Interpersonal Skills: Patience, courtesy, and empathy are important for handling callers effectively.
• Technical Skills: Comfort with using telephone systems, office equipment, and computer systems is necessary.
• Multitasking: The ability to handle multiple calls and tasks simultaneously and prioritize appropriately.
• Professionalism: A professional demeanor and appearance are expected.
• Organizational Skills: Ability to maintain call logs and keep track of information.
• Tamil candidates only

Job Types: Full-time, Fresher

Pay: ₹9,542.25 - ₹20,322.82 per month

Benefits:

• Food provided

Work Location: In person