Junior Research Associate

Junior Research Associate

Interested in food? We help the world's food & beverage companies with their innovation. We are a global market research company based in the Netherlands, in a region that is a leader in food research and development. We are now looking for a Customer Success Analyst to join our India team, supporting clients with insights, data, and trend-driven storytelling. The role involves working closely with our global customer success team to deliver high-quality research and presentations that inspire innovation across the food and beverage industry.

About Innova Market Insights

Innova Market Insights is a global knowledge provider for the food and beverage industry. We are at the cutting edge of technology in data and analytics for global as well as local category leaders. Our business intelligence guides the Top 500 FMCG companies to make winning, strategic, data-driven decisions, both in product innovation and entering new markets.

About the Role:

As a customer success analyst, your mission is to ensure our clients receive exceptional assistance and insights while using our platform, helping them maximize the value of our services. This job entails analytical, client-facing and organizational skills. Your role plays a crucial part in delivering a superior client experience.

Key Responsibilities:

Analytical:

· Conducting thorough analyses using our database to extract valuable insights and market overviews for our customers.

· Effectively communicate findings and insights, transforming them into high quality presentations in accordance with corporate guidelines.

· Client-facing responsibilities: Contribute to company growth through:

· Join calls with clients to better understand their business challenges and needs, providing them with data-driven recommendations based on their support subscription package

· Work closely with sales and account managers to strengthen client relationships and drive new opportunities

Organizational responsibilities:

· Coordinate and align with the internal Customer Success Team to manage workload

· Stay updated with the latest features and functionalities of our platform to provide accurate and timely support to clients.

· Recognize and escalate complex issues to senior support members or other departments as necessary to ensure clients' needs are met effectively.

· Collaborate with marketing team to create and share content for tradeshows and public events.

Skills Required:

· Ability to easily connect with people and understand their point of view

· Great team-work skills

· Proactive self-starter, performance driven, commercial mindset

· Knowledge of business English (both written and verbal)

· Ability to visualize data (using ppt)

Your Qualifications:

· Bachelor’s degree in business, IT, Food Science, Food Technology or a related field.

· Minimum of 1-2 years of experience in a customer support role, preferably within SAAS or the food industry.

· Strong technical aptitude and the ability to quickly grasp new software tools.

· Excellent communication and problem-solving skills.

· Passion for delivering top-notch customer service.

· Knowledge of the FMCG industry is a plus.

· Strong problem-solving and critical thinking skills.

· Ability to multitask, organize and prioritize tasks

What You Get:

· Exposure to dynamic projects in the food and beverage

· Learn how to work with multicultural teams with diverse skill sets.

· Opportunity to explore and transition to other roles across teams in the long term, based on performance and merit.

· Hands-on experience with leading social listening tools and structured workflows used by global insights teams.

· Opportunity to work with a global team of industry experts.

Benefits and Perks:

· Salary: As per Industry standard

· Work Timing: 9.30 am to 6.30 pm IST.

· Working Days: Monday to Friday.

· Work Environment: Hybrid/Remote.

· Medical Insurance: Coverage for yourself and your loved ones.

· Visit our company website to learn more about us.

Job Type: Full-time

Pay: From ₹250,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Provident Fund
• Work from home

Work Location: Hybrid remote in Anna Salai, Chennai, Tamil Nadu