Junior Application Manager
Gurgaon/Bangalore, India
A Junior Application Manager will be responsible for overseeing development, production support, and maintenance activities across multiple applications within a Delivery Team. Reporting to the Application Manager, the Junior Application Manager will hold operational and administrative duties for developers and will also oversee the day-to-day operations of matrixed resources (such as Analysts, Project Managers, and others) supporting their application suite.
What youll be DOING
What will your essential responsibilities include?
- Monitors SLA / KPI alignment across the full SDLC for each SOW / SLA.
- Maintain positive relationships with suppliers in pursuit of the companys best interests.
- Estimate work requests at various levels of assuredness and manage estimates against actuals to ensure change controls are appropriately managed.
- Manage risk to deliver on service level commitments and project milestones.
- Serve as a point of contact for risks and issues.
- Raise and manage problem tickets.
- Work with business and information security to identify security risks and find solutions, including risk acceptance.
- Overseeing daily operations, including planning, scheduling, prioritization, and reporting. Facilitating meetings to support team coordination.
- Analyzing and eliciting requirements to ensure alignment with product design and architectural standards
- Conducting business analysis tasks such as requirements evaluation, process mapping, process enhancements, and modeling.
- Collaborating with business stakeholders and information security teams to identify security risks, develop mitigation strategies, and support risk acceptance processes, including RAMP stewardship.
- Supporting internal and external audits to ensure services are delivered in a controlled manner, minimizing undue risk to the organization.
- Managing service levels to ensure all commitments are met, proactively addressing variances to minimize impact on cost, schedule, and quality aligned with business objectives.
- Working closely with Technical and Solution Architects to define, analyze, plan, measure, and improve product availability and continuity.
- Identifying and advocating for continuous improvement opportunities.
- Monitoring SLA/KPI performance across the full Software Development Life Cycle (SDLC) for each Statement of Work (SOW) and SLA.
- Maintaining positive relationships with suppliers to serve the best interests of the company.
- Estimating work requests with varying degrees of assuredness and tracking estimates against actuals, ensuring change controls are followed.
- Managing risks to meet SLA and project milestones.
- Acting as a primary point of contact for risks and issues, raising and managing problem tickets as needed.
- Collaborating with business and security teams to identify security risks and develop appropriate solutions, including risk acceptance.
- Support App managers with operational and data gathering activities
You will report to Application Manager.
What you will BRING
Were looking for someone who has these abilities and skills:
Required Skills and Abilities:
- Outstanding communication skills, especially when conveying key application-related information to stakeholders.
- Proven experience in stakeholder engagement and management.
- Proficiency with various application delivery methodologies, including Agile, iterative, and Waterfall approaches.
- Experience ensuring outsourced work on applications within the group is conducted under fully vetted contracts that comply with Procurement, Security, and Legal standards.
- Demonstrated ability to implement solutions that meet the company's security requirements.
- Effective risk and issue management skills, with the ability to proactively identify, assess, and address potential difficulties.
Desired Skills and Abilities:
- Agile Scrum certification.
- PRINCE2 certification.
- Knowledge and hands-on experience in cloud computing environments.
- Robust planning and organizational skills, including creating work schedules, prioritizing tasks, preparing proactively, and setting realistic deadlines.
- Demonstrated ability to effectively manage multiple workstreams simultaneously (2 or more).
- Adaptable to new strategies, technologies, and cultures.
- Experience working in the financial industry or another heavily regulated industry.
- Lloyds Market knowledge and understanding is an advantage.