Junior Analyst – Identity, Automation & Workflow Optimization

Job Requirements

Job Summary:

What You'll Do

• IAM Lifecycle Support: Assist in provisioning, deprovisioning, and access reviews across applications using OneLogin and BetterCloud.
• Automation Development: Create and maintain no-code / low-code automations (BetterCloud workflows, Jira Automation rules) to improve efficiency and compliance.
• Workflow Optimization: Collaborate with IT and HR to streamline onboarding, offboarding, and role-change processes using automation.
• Access Control & Security: Support enforcement of RBAC (Role-Based Access Control) and PAM (Privileged Access Management) policies.
• Governance & Compliance: Ensure alignment with Phenom’s security standards and audit requirements (SOC2, ISO 27001, FedRAMP).
• Documentation: Maintain detailed records of workflows, access policies, and automation changes in Confluence and Jira.
• Collaboration: Work closely with IT, HR, and Security teams to identify automation opportunities and eliminate manual dependency
  

What You've Done

• 1–2 years of IT operations or service management experience (internship or full-time).
• Basic understanding of Identity and Access Management (IAM) concepts such as SSO, MFA, RBAC, and SCIM.
• Familiarity with OneLogin, BetterCloud, and Jira Administration/Automation.
• Exposure to Google Workspace, Atlassian, or Okta environments is a plus.
• Interest in automation using no-code/low-code tools or scripting (Python, PowerShell).
• Strong analytical, documentation, and troubleshooting skills.
• Eagerness to learn IAM governance and automation design best practices.
  

Preferred Certifications (Optional But a Plus)

• BetterCloud Fundamentals
• OneLogin Administrator Associate
• Atlassian Jira Fundamentals or Jira Administration
• CompTIA Security+ or ITIL Foundation
  

Benefits

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!
  

Diversity, Equity, & Inclusion