Jr. Client Services Representative

Job Description

Core Mission: Support the client servicing team at Impulse Digital by ensuring smooth internal communication, timely email correspondence, and organized coordination across departments, contributing to efficient project execution and client satisfaction. Responsibilities: Assist in drafting and sending professional email communication to clients and internal teams. Coordinate with creative, strategy, and marketing teams to share client requirements clearly. Maintain internal communication records and ensure updates are shared promptly. Support the team in organizing project timelines, deliverables, and follow-ups. Attend internal meetings, take notes, and track actionable items. Help prepare reports and summaries for ongoing projects or client updates. Flag potential communication gaps or delays to the senior servicing team. Qualifications & Requirements: Recently graduated in Bachelor’s degree in Marketing, Mass Communication, Business, or a related field. Strong command of written English and a professional email writing style. Basic understanding of digital marketing and agency workflow is a plus. Willingness to learn, multitask, and support a fast-paced work environment. Skills: Clear and concise communication skills, especially written. Basic knowledge of MS Office (Word, Excel, Outlook). Strong organizational and time management abilities. Positive attitude, willingness to take initiative, and attention to detail. Ability to handle multiple communication threads and follow-ups diligently. Show more Show less