Job
Description
Your role: You will lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. You will translate strategic objectives into actionable journey maps and experience blueprints. Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance. Additionally, leverage data and AI insights to identify pain points, opportunities, and personalization levers. Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development. Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery. Your team: As a Journey Strategist within the GWM AI BaC team at UBS, you will play a pivotal role in shaping and optimizing client journeys across digital and assisted channels. You will work closely with product owners, UX designers, data scientists, and business stakeholders to define and deliver seamless, personalized, and value-driven experiences for UBS clients. Your expertise: Qualifications: - Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting. - Strong understanding of digital product development, agile methodologies, and design thinking. - Ability to synthesize complex data and translate it into actionable insights and narratives. - Excellent stakeholder management and communication skills. - Familiarity with AI-driven personalization and digital onboarding is a plus. - Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics). - AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes. About Us: UBS is the world's largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries. How We Hire: We may request you to complete one or more assessments during the application process. Learn more on our website. Join us: At UBS, we value our people and their diverse skills, experiences, and backgrounds, which drive our success. We are dedicated to our craft and passionate about putting our people first, offering new challenges, a supportive team, opportunities to grow, and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. Collaboration is at the heart of everything we do because together, we are more than ourselves. Disability Inclusion: UBS is committed to disability inclusion. If you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us. Disclaimer / Policy Statements: UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Your Career Comeback: UBS welcomes applications from career returners. Find out more about our program on ubs.com/careercomeback. Your role: You will lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. You will translate strategic objectives into actionable journey maps and experience blueprints. Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance. Additionally, leverage data and AI insights to identify pain points, opportunities, and personalization levers. Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development. Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery. Your team: As a Journey Strategist within the GWM AI BaC team at UBS, you will play a pivotal role in shaping and optimizing client journeys across digital and assisted channels. You will work closely with product owners, UX designers, data scientists, and business stakeholders to define and deliver seamless, personalized, and value-driven experiences for UBS clients. Your expertise: Qualifications: - Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting. - Strong understanding of digital product development, agile methodologies, and design thinking. - Ability to synthesize complex data and translate it into actionable insights and narratives. - Excellent stakeholder management and communication skills. - Familiarity with AI-driven personalization and digital onboarding is a plus. - Wealth Management / Private Banking knowl
