Journey Strategist

Role Overview: As a Journey Strategist at UBS within the GWM AI BaC team, your role is crucial in leading the end-to-end design and continuous improvement of client journeys. You will collaborate with cross-functional teams to translate strategic objectives into actionable journey maps and experience blueprints. Your expertise in journey strategy, service design, and customer experience will play a key role in shaping and optimizing client journeys across digital and assisted channels. Key Responsibilities: - Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. - Translate strategic objectives into actionable journey maps and experience blueprints. - Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance. - Leverage data and AI insights to identify pain points, opportunities, and personalization levers. - Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development. - Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery. Qualifications: - Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting. - Strong understanding of digital product development, agile methodologies, and design thinking. - Ability to synthesize complex data and translate it into actionable insights and narratives. - Excellent stakeholder management and communication skills. - Familiarity with AI-driven personalization and digital onboarding is a plus. - Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics). - AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes. About the Company: UBS is the world's largest and the only truly global wealth manager, operating through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management, and the Investment Bank. With a presence in all major financial centers in more than 50 countries, UBS's global reach and expertise set them apart from competitors. Joining UBS: UBS values its people and is dedicated to fostering an inclusive culture that brings out the best in employees. As a part of the team, you can expect new challenges, a supportive environment, opportunities to grow, and flexible working options when possible. Collaboration is at the heart of everything UBS does, recognizing that great work is achieved through teamwork. UBS is committed to disability inclusion and provides reasonable accommodation/adjustments throughout the recruitment process if needed. Disclaimer / Policy Statements: UBS is an Equal Opportunity Employer that respects and empowers individuals, supporting diverse cultures, perspectives, skills, and experiences within its workforce.,