Journey Strategist Client Lifecycle Manager UBS

5.0 - 9.0 years

0 Lacs

pune, all india

On-site

Role Overview: You will be responsible for leading the end-to-end design and continuous improvement of client journeys at UBS. Your role will involve translating strategic objectives into actionable journey maps and experience blueprints, collaborating with cross-functional teams to define KPIs and success metrics, and leveraging data insights to identify pain points and opportunities. Additionally, you will act as a thought partner to product and design teams and contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery squads. Key Responsibilities: - Lead the end-to-end design and continuous improvement of client journeys, ensuring a...

Posted 3 weeks ago

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Journey Strategist UBS

3.0 - 7.0 years

0 Lacs

pune, maharashtra

On-site

Role Overview: As a Journey Strategist at UBS within the GWM AI BaC team, your role is crucial in leading the end-to-end design and continuous improvement of client journeys. You will collaborate with cross-functional teams to translate strategic objectives into actionable journey maps and experience blueprints. Your expertise in journey strategy, service design, and customer experience will play a key role in shaping and optimizing client journeys across digital and assisted channels. Key Responsibilities: - Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements. - Translate strategic objectives into actio...

Posted 1 month ago

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