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3.0 years
0 Lacs
Pune, Maharashtra
On-site
Financial and Regulatory Reporting Associate Job ID: R0396108 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2025-07-29 Location: Pune Position Overview In Scope of Position based Promotions (INTERNAL only) Job Title: Financial and Regulatory Reporting Associate Corporate Title: Associate Location: Pune, India Overview It is crucial for the bank to understand how profitable each businesses activity is and Finance has a responsibility to understand precisely the resource commitment the bank makes to any given client or transaction e.g. cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. With our diverse teams in 47 countries, we offer a broad portfolio of capabilities. Our key functions range from Group Finance, Treasury, Planning and Performance Management, and Investor Relations to enabling functions such as Finance Change and Administration. These teams make sure we cover all Finance specific aspects for our internal and external stakeholders such as shareholder, employees, clients and regulators. Together, it is the role of Finance to oversee all financial details for Deutsche Bank globally. Sound financial principles are at the core of everything we do. That’s why Finance is vital to the way we run our business. In a global marketplace that’s constantly evolving, being adaptable, decisive and accurate is critical Liquidity Data Measurement Reporting design is an integral part of the bank’s liquidity reporting framework responsible for regulatory interpretation of liquidity legislation and requirements, analysis and design of new reporting specifications, and assessment and implementation of the new Target Operating Model of Risk in the Banking Book (RiBB) reporting. The Banking Book Data Management and Controls team is responsible for setting up the RiBB Control Framework as a BAU function as well as ensuring that the Data governance forum is operational and in a BAU mode to priorities findings and track them to remediation using published KPIs. This centralized reporting and control framework therefore entails the establishment of a BAU function wholly responsible for the data and controls of RiBB reporting. The team is also responsible for the development and ultimately the migration of IRRBB reporting onto strategic infrastructure (namely TDH/Saturn). Role Description – Summary We are recruiting for an experienced professional with Treasury, Risk or Finance experience to work within the Liquidity Data and Controls function. The primary objective to ensure data completeness, production of adjustments, perform Product-level analysis and explain key drivers impacting stress testing and LCR (for EMEA/APAC Local entities). Candidate will take complete ownership of final Balance sheet control at product level which will be utilized for BCBS 239 RADAR adherence & manage key stakeholder queries at group level. What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy, Best in class leave policy. Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Work with the Liquidity team collaborate with Liquidity Manager, Product cluster to perform data input control daily and Balance sheet Reconciliation. Map out and establish the on-going monthly business process. Support the establishment of a risk and governance for Liquidity data analysis. Identify routine adjustments that will be required as part of the monthly process Liaise with the wider LTRA- Liquidity Treasury Reporting analysis where necessary Preparation & validation of Data required for reporting and uploading the same to reporting tool Investigation of data and reporting issues & preparation of routine and adhoc adjustments Preparation of reconciliations at product/Feed level Preparation of data quality dashboards for distribution to stakeholders Assist in testing of the technical implementation by executing test scripts Assist in identification of data gaps and acquiring missing/incomplete data/data sources from data providers Documentation of assumptions and operating procedures for all processes Ensure compliance with the Bank’s governance and control standard’s Your skills and experience Strong data analysis skills Attention to detail Strong communication skills, both oral and written Previous experience of Data validation and Control, analysis and provision of business commentary Understanding of the Liquidity risk metrics would be beneficial Ability to work both autonomously and collaboratively within and across teams in different time zones Experience in asset liability management, interest rate risk management, Liquidity or Treasury advantageous (Preferred) Investment bank background of 3+ years (Preferred) Understanding of regulatory reporting within a Banking environment or Treasury function. Education / Certification/ Skills Degree in Finance (BA,BBA,PGDM,MBA) How we’ll support you Training and development to help you excel in your career. Coaching and support from experts in your team. A culture of continuous learning to aid progression. A range of flexible benefits that you can tailor to suit your needs. About us and our teams Please visit our company website for further information: https://www.db.com/company/company.htm We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment.
Posted 1 week ago
4.0 years
0 Lacs
Pune, Maharashtra
Remote
Additional Information Job Number 25123021 Job Category Food and Beverage & Culinary Location Courtyard Pune Chakan, Plot P-7, MIDC, Chakan Industrial Area Phase-1, Pune, Maharashtra, India, 410501 Schedule Full Time Located Remotely? N Position Type Management JOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Ensures compliance with food handling and sanitation standards. Performs all duties of kitchen managers and employees as necessary. Recognizes superior quality products, presentations and flavor. Ensures compliance with all applicable laws and regulations. Follows proper handling and right temperature of all food products. Operates and maintains all department equipment and reports malfunctions. Checks the quality of raw and cooked food products to ensure that standards are met. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Ensures property policies are administered fairly and consistently. Communicates performance expectations in accordance with job descriptions for each position. Recognizes success performance and produces desired results. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 week ago
0 years
0 Lacs
Pune, Maharashtra
Remote
Additional Information Job Number 25123033 Job Category Food and Beverage & Culinary Location Courtyard Pune Hinjewadi, S. No 19 & 20, P4 Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune, Maharashtra, India, 411057 Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 1 week ago
0 years
3 - 3 Lacs
Pune, Maharashtra
On-site
Posted 1 week ago
2.0 years
3 - 5 Lacs
Pune, Maharashtra
On-site
Now Hiring: Full Time Spoken English cum Digital Empowerment Trainer – PCMC Locations: Pune (Maharashtra) Organization: Lighthouse Communities Foundation Are you passionate about teaching and empowering youth with essential life and job readiness skills? Join our mission to transform lives through high-impact training in English and Digital Empowerment. Key Responsibilities: Deliver English and Digital Empowerment training to new students at the assigned Lighthouse center. Facilitate interactive classroom sessions focused on enhancing communication and job readiness skills. Conduct regular assessments to track student learning and progress. Provide individualized feedback and mentorship to students to support their growth. Share regular training progress reports with the Master Trainer and program team. Collaborate with the team to continuously improve training methodologies and outcomes . Contribute to training documentation and reporting as required. Support overall center activities and team efforts when needed. What We’re Looking For: Graduate/Postgraduate in any discipline with 1–2 years of experience in training, teaching, or facilitation—preferably in English language training . Strong communication skills in spoken and written English . Excellent presentation and classroom management skills. Comfortable handling a batch of 25–30 students . Energetic, empathetic, and enthusiastic about working with youth from diverse backgrounds. A role model who can inspire and build a positive learning culture. Committed to social impact, youth upliftment , and city transformation. Application Process: Interested candidates must email their updated resume to [email protected] Please mention the role and location in the subject line as: “Spoken English cum Digital Trainer – PCMC” Only shortlisted candidates will be contacted for further steps. Be a part of a vibrant learning space that helps youth unlock their true potential! Job Type: Full-time Pay: ₹28,000.00 - ₹42,000.00 per month Work Location: In person
Posted 1 week ago
0.0 - 2.0 years
0 - 0 Lacs
Pune, Maharashtra
On-site
Now Hiring: Full Time Spoken English cum Digital Empowerment Trainer – PCMC Locations: Pune (Maharashtra) Organization: Lighthouse Communities Foundation Are you passionate about teaching and empowering youth with essential life and job readiness skills? Join our mission to transform lives through high-impact training in English and Digital Empowerment. Key Responsibilities: Deliver English and Digital Empowerment training to new students at the assigned Lighthouse center. Facilitate interactive classroom sessions focused on enhancing communication and job readiness skills. Conduct regular assessments to track student learning and progress. Provide individualized feedback and mentorship to students to support their growth. Share regular training progress reports with the Master Trainer and program team. Collaborate with the team to continuously improve training methodologies and outcomes . Contribute to training documentation and reporting as required. Support overall center activities and team efforts when needed. What We’re Looking For: Graduate/Postgraduate in any discipline with 1–2 years of experience in training, teaching, or facilitation—preferably in English language training . Strong communication skills in spoken and written English . Excellent presentation and classroom management skills. Comfortable handling a batch of 25–30 students . Energetic, empathetic, and enthusiastic about working with youth from diverse backgrounds. A role model who can inspire and build a positive learning culture. Committed to social impact, youth upliftment , and city transformation. Application Process: Interested candidates must email their updated resume to careers@lighthousecommunities.org Please mention the role and location in the subject line as: “Spoken English cum Digital Trainer – PCMC” Only shortlisted candidates will be contacted for further steps. Be a part of a vibrant learning space that helps youth unlock their true potential! Job Type: Full-time Pay: ₹28,000.00 - ₹42,000.00 per month Work Location: In person
Posted 1 week ago
0 years
0 Lacs
Pune, Maharashtra
On-site
Posted 1 week ago
2.0 years
1 - 0 Lacs
Pune, Maharashtra
On-site
Purpose · Responsible Overall administration of Sites · To be a support to business for HR & Admin requirements. · To maintain high standard of admin activities to satisfy customers. Organization Structure · Site admin reports to the Asst Manager- Administration. Main Responsibilities 1) Security : § To control over all project activities of security. § To co-ordinate and communication with higher authorities on daily basis related to all types of activities in connection to security. § To control of movement of man and material in/out from gate. § To be responsible for security audit conducted by customers and external parties. 2) Housekeeping : · To be responsible for overall housekeeping of the sales office (co-ordinate to front office) & Project (External Area). 3) Transport : · To makeproperarrangement of vehicles for company staff and other guests using company vehicles. · To monitor on company vehicles movement & Condition etc. · To maintain good business relations with vendors 4)Contract Labour : § To ensure overall control of contract labour Management. § To execute rationalization of Contract manpower § To monitor contract manpower. § To communicate and co-ordinate with depts. for contract manpower. § To keep track on usage of man power per approval 5) General Administration § To maintain company property in safe condition § To administer event management in efficient way § To administer staff reimbursement § To administer & keep relations with Vendors : Air Conditioner, UPS, DG Set, Lifts, CCTV & other related areas § To support attendance process. § To support any H.R & Admin event. § To support all H.R activities. § To support site drinking water. § Maintain assets as per project and site office 6) Repair & Maintenance:- § To support, sales office, sample flats & asset (Excluding project) § Maintain record or Due dates for maintenance Job Types: Full-time, Permanent Pay: ₹9,163.82 - ₹18,500.00 per month Benefits: Health insurance Provident Fund Education: Bachelor's (Preferred) Experience: 2 Years': 1 year (Preferred) Work Location: In person
Posted 1 week ago
0 years
1 - 3 Lacs
Pune, Maharashtra
Remote
Job Description - Prospecting leads and contacting them to pitch the courses - Presenting institute to the HRs and tie up with them to hire our candidates - Participate in conference, exhibitions and insustry meet-ups for institute. - Working towards achieving the sales target. - Seek new opportunities through networking, cold calliing, and social media channels Candidate must be proficient in English. 3 days a week work from home can be offered. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Flexible schedule Paid sick time Work from home Ability to commute/relocate: Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 01/08/2025
Posted 1 week ago
4.0 years
1 - 0 Lacs
Pune, Maharashtra
On-site
Position Executive : Store (contraction ) Location: Baner Experience: 4+ years Qualification : Any Graduate Salary Bracket: 20-25K Purpose: Responsible for Materials inward outward. To taking material stock Organization Structure: Executive Reports to Dy. Manager Stores Main Responsibilities: * Material Inward- outward (External) * Maintaining Loan Materials Records. * Maintaing Steel Records. * Diesel Purchase and Payment request. * Mivan Material Inward & Outward, Maintaing records * Handling Scrap material Inward and Out ward * Co-ordination with Execution team * Stock Re-conciliation for Steel, Diesel, Tiles & Granites * Sale Bill in SAP for Sai Enterprises & Maintaing records for Sai Enterprises. Job Types: Full-time, Permanent Pay: ₹9,163.82 - ₹25,000.00 per month Benefits: Health insurance Provident Fund Experience: 4 Years': 3 years (Preferred) Work Location: In person
Posted 1 week ago
15.0 years
0 Lacs
Pune, Maharashtra
On-site
Project Role : Business Agility Practitioner Project Role Description : Professionals who provide business agility and technology innovation advisory services focused on organizational transformation in order to aid clients in outlearning and outperforming the competition. Must have skills : Business Technology Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Business Agility Practitioner, you will provide advisory services that focus on business agility and technology innovation. Your typical day will involve engaging with clients to understand their unique challenges, facilitating workshops to promote organizational transformation, and collaborating with various teams to implement strategies that enhance their competitive edge. You will also analyze current processes and recommend improvements that align with industry best practices, ensuring that clients can adapt swiftly to changing market conditions and customer needs. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions to enhance team capabilities and knowledge sharing. - Develop and maintain strong relationships with stakeholders to ensure alignment on project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Technology. - Good To Have Skills: Experience with agile methodologies and frameworks. - Strong analytical skills to assess business processes and identify areas for improvement. - Excellent communication skills to effectively convey complex ideas to diverse audiences. - Ability to lead cross-functional teams and drive consensus on strategic initiatives. Additional Information: - The candidate should have minimum 7.5 years of experience in Business Technology. - This position is based at our Pune office. - A 15 years full time education is required. 15 years full time education
Posted 1 week ago
15.0 years
0 Lacs
Pune, Maharashtra
On-site
Project Role : Project Control Services Practitioner Project Role Description : Develop and execute end-to-end project management activities of an assigned program, project, or contracted service within a globally sourced delivery model. Must have skills : Program Control Services, Configuration & Release Management, Agile Project Management Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Project Control Services Practitioner, you will be responsible for developing and executing comprehensive project management activities for assigned projects. A typical day involves coordinating with various stakeholders, monitoring project progress, and ensuring that all project objectives are met within the established timelines and budgets. You will engage in strategic planning, risk management to facilitate the successful delivery of projects within a globally sourced delivery model, while also adapting to any changes in project scope or requirements. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Monitor project performance and implement corrective actions as necessary to keep projects on track. Creation of reports and dashboards. - Working on ticket resolution to meet SLAs. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile and expression/query writing. - Strong understanding of project management methodologies and frameworks. - Ability to analyse project data and generate insightful reports for stakeholders. - Familiarity with risk management practices and techniques. - Having knowledge on service now for ticket handling. Additional Information: - The candidate should have minimum 3 years of experience in Agile & project Management. - This position is based at our Pune office. - A 15 years full time education is required. 15 years full time education
Posted 1 week ago
0 years
2 - 0 Lacs
Pune, Maharashtra
On-site
Posted 1 week ago
0 years
0 Lacs
Pune, Maharashtra
On-site
Job Description Job Description: We are seeking a highly skilled and experienced professional for the role of Design Quality Assurance (DQA) in Pune. The ideal candidate will have a strong background in quality management systems, regulatory compliance for medical devices, and hands-on experience with statistical tools and project management. This role is critical in ensuring product quality and regulatory adherence for Class II and III medical devices. Key Responsibilities: Ensure compliance with ISO 13485 , ISO 14971 , and other relevant quality standards. Oversee design assurance, design control, verification, and validation activities. Support regulatory submissions and audits for Class II and III medical devices. Utilize statistical tools (e.g., MINITAB) for data analysis and quality improvement. Apply Geometric Dimensioning and Tolerancing (GD&T) in product design and evaluation. Manage projects using tools like MS Project and ensure timely delivery. Collaborate with cross-functional teams to drive quality initiatives. Primary Skills (Mandatory): Professional training/certification in Quality Management Systems (ISO 13485, ISO 14971). Strong understanding of medical device regulatory requirements . Experience with design assurance/control , verification , and validation . Proficiency in MS Project and statistical tools like MINITAB . Knowledge of GD&T principles. CQE certification or equivalent training/experience is preferred. Secondary Skills (Good to Have): Exposure to emerging technologies and current industry practices . Ability to learn quickly and work independently with minimal supervision. Strong verbal and written communication skills. Qualification: Bachelor’s or higher degree in Biomedical Engineering or Pharmaceutical Sciences Works in the area of Software Engineering, which encompasses the development, maintenance and optimization of software solutions/applications.1. Applies scientific methods to analyse and solve software engineering problems.2. He/she is responsible for the development and application of software engineering practice and knowledge, in research, design, development and maintenance.3. His/her work requires the exercise of original thought and judgement and the ability to supervise the technical and administrative work of other software engineers.4. The software engineer builds skills and expertise of his/her software engineering discipline to reach standard software engineer skills expectations for the applicable role, as defined in Professional Communities.5. The software engineer collaborates and acts as team player with other software engineers and stakeholders.
Posted 1 week ago
0 years
0 Lacs
Pune, Maharashtra
On-site
Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. Carrier Relationship Technician Role Summary: Carrier Relationship Technician is the position that interacts with our external providers when comes to Incident, Request and Problem Management. Driving cases toward resolution and performing escalations. Maintaining the escalation contacts into the supplier database. Job Scope/Supervision: Service Desk, Enterprise Operations Centre, Network Operations Centre, Carrier Management, Service Delivery. Reports to Senior Manager, Supplier Management Duties and Responsibilities: Liaise with GTT's local tail suppliers (OLO) and build strong relationships. Raise tickets with suppliers (OLO) and ensure regular updates and feedback via the telephone, email web portal and internal ticket. Manage OLO-related customer faults and ensure they are resolved within SLAs. Perform and interpret results of basic technical operations (ping tests, loops, etc) to confirm OLO and service status. Ensure appropriate processes are followed and associated documentation updated. Clearly communicate incident progress to customers throughout life cycle until final resolution. Work with internal operations and regional support organizations in order to resolve customer issues speedily. Escalate effectively and according to documented processes both internally and externally to ensure prompt resolution of incidents. Provide documentation and reports to customers and senior management on incident progress and resolution. documentation are regularly reviewed and updated to meet the highest standards Audit Supplier (OLO) contact and escalation details regularly and ensure that all pertinent systems are updated promptly. Report security incidents to the appropriate operations functions on detection. Comply to GTT Security Management controls, security policies and report security incidents to line manage OCC Planned Works Administrator Role Summary: The Planned Work Administrators responsibilities are to record, review and validate all Planned Work requests that may impact the GTT network and customer base which have been submitted via third party or internally. These activities are critical to planning, controlling, communicating, measuring and implementing all planned works performed by GTT or 3rd parties. Duties and Responsibilities: The OCC Planned Works Administrator will log, validate and, in some cases analyse, all Planned works submitted to the GTT Operations Change Control Team. In addition, the OCC Planned Works Administrator will work with OCC management and contribute to the following areas: Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with status OCC Planned Works Coordinator Role Summary: Operations Change Control - Responsible for recording, reviewing, analysing, coordinating and authorizing planned works. Purpose of the role: The Planned Work Coordinators responsibility is to perform technical analysis on all Planned Works that impact the GTT network and customer base submitted through a third party or internally. Through analysis and interrogation of affected Elements of Planned Works, and based on severity of impact, a complete and accurate list of impacted services is to be created within company defined SLA to ensure that the integrity of the network and high availability service offering is always maintained. Duties and Responsibilities: The OCC Planned Works Coordinator will analyse and interrogate all Planned works submitted to the GTT Global Planned Works team. In addition, the OCC Planned Works Coordinator engineer will work with OCC management and contribute in the following areas: Analyse all Planned Works through MOP interrogation and understanding of affected network elements or systems to identify risk severity of works being carried out Identify all impacted services of Planned Works through available systems and tools and present within agreed SLA for notification Ensure the integrity of the network is always maintained through appropriate scheduling of works and collision analysis Facilitate the approval process through the OCC Board Chairman or delegate Coordination of Planned Works with internal suppliers and supporting engineers Daily, Weekly & Monthly reporting of all Planned Works submitted with current status Tier 1 Engineer Role Summary: The Service Desk & Tier 1 Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Job Scope/Supervision: Interacts daily with NMC, Tier 1,5, Tier 2, Tier 3, Carrier Management. Reports to Manager, Service Assurance Duties and Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems, and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication always is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the Service Desk and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Network Analyst Role Summary: The Network Analyst will communicate via phone, email and in system notes with the client and internal stakeholders. Working knowledge of Windows operating systems is expected, with Linux or Unix a plus. Duties and Responsibilities: Efficiently and accurately manages inbound calls from all GTT customers Provide the highest standards of Customer Service on all inbound calls Escalate, for higher level support, to Tier II and Management. Document all voice and data service issues reported on inbound calls Operate in multiple systems and databases as required. Works with internal peer teams to assist with customer trouble resolution. Proactive learning of next-level technical duties and customer services. Required Experience/Qualifications: High School Diploma/GED AND 1+ or more years of relevant job experience. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Excellent communication skills (verbal and written) Logical problem analysis skills Use initiative and take ownership Ability to multitask, prioritize and work in a pressured and sometimes stressful environment Must be adaptable and flexible in dealing with a variety of people Achieve certification and maintain required training levels Must be a positive team player willing to contribute Ability to work on rotating shifts and/or on-call rotations Experience with network monitoring software is a plus. Relevant job experience is described as a technical support role (i.e.: NOC, IT Helpdesk, or Service Desk) Knowledge of core TCP/IP networking skills, routing, and switching (Juniper/Cisco) Previous experience of working in an SLA-driven operation environment (ideally ISP based) is preferred. Good understanding of IP and/or Optical networks including IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANs, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec Experience of shift work 24x7x365 Tier II Voice Engineer Role Summary: The Network Management Centre (NMC) manages and maintains GTT’s pan-European network 24x7. As a highly intelligent and efficient break/fix organization, with a strong focus on consistency and process, it works with other parts of GTT to deliver a world-class customer experience. Job Scope/Supervision: Service Desk, Tier 3 Voice (TSS), Incident and Problem Management Duties and Responsibilities: Provide proactive fault resolution support for Voice/ VoIP cases or when the Service Desk/ NOC front line team is unable to resolve a customer and/or network fault or where a fault has been escalated according to SLA requirements. Use network tools to monitor core network and customer services. Proactively initiate incident management process. Perform diagnostics on all Voice network and customer faults. Generate action plans to troubleshoot all Voice network and customer faults. Track the incident management of proactive and reactive issues through the Trouble Ticket system. Management and Technical escalation of Trouble Tickets in line with the process. Coordinate NOC activities with local Field Operations and Vendor/Supplier representatives to diagnose and fix faults across a pan-European network Liaise with customer representatives to progress fault resolution. Support local Field operations with maintenance activities. Works in the NOC on a 24x7 shift rota. Reporting security incidents to the appropriate operations functions on detection. Comply with GTT Security Management controls, and security policies and report security incidents to the line manager Physical Security Monitoring.
Posted 1 week ago
0 years
0 Lacs
Pune, Maharashtra
Remote
Compute, Tier 1 Network Technician Job Description Role Summary: The Tier 1 Computing Engineer will provide first line technical support to GTT’s customers across an international base. The successful candidate will require an aptitude for working with a variety of Information and Communications Technology (ICT) portfolio of products and services, to undertake analysis, diagnosis and resolution/fulfilment of customer incidents/requests, which may range from straightforward to more complex technical requirements. There is also a range of administration duties within this role. Internal Departments they will interact with: NMC, Tier 2, Tier 3, Carrier Management. Main Responsibilities: Logging all relevant incident/service request details, allocating categorization and prioritization codes. Providing first-line investigation and diagnosis using approved tools, systems and procedures. Resolving/fulfilling incidents/service requests that are in scope. Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of 1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions. Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site. Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment. Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager). Keeping customers informed of progress. Owning incidents/requests from ticket creation to resolution/fulfilment/closure. Closing all resolved/fulfilled incidents/requests and other queries. Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc. Ensure the Configuration Management System (CMS) is maintained/updated. Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams. Ensure communication at all times is clear, concise, meaningful, professional and efficient. Provide feedback to appropriate Line Manager on how the NMC.Hosting/Tier 1 and supporting functions can improve. Identify need for Problem Management for reoccurring Incidents/Events. Understanding of and familiarity with Customers’ services and solutions. Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics). Actively participate as required in meetings (customer, 3rd party, internal). Conducting customer satisfaction call backs/surveys as agreed. Coach/guide Junior staff and new starters. Act as delegate for Senior staff. Act as technical escalation gate for Junior staff. Higher First Line Fix/Right First Time than Junior staff. Ideal Candidate Profile: General MS Office – Intermediate (must). Awareness of ITSM tools (e.g. Siebel, Remedy, ServiceNow, Clarify, HEAT) (must). Experience Experience in Help Desk/Service Desk/Technical Support/IT (desirable). Experience working in a multi-cultural/international environment (desirable). Experience in fault diagnosis/troubleshooting and fulfilling requests (desirable). Knowledge General ICT industry understanding (must). Awareness and understanding of process framework(s) – ITIL Foundation/ITIL Operations (desirable). Essential Criteria: Technical Knowledge and understanding of TCP/IP protocol stack and OSI layering (OSI model). Knowledge of the Internet, Internet technologies that include: PCs, TCP/IP (must). Proficient in PC/Windows environment (must). Knowledge of at least 2 of the following: Windows (various flavours) Linux (Redhat), other Linux version experience considered an advantage Virtual platforms (Vmware, KVM or XEN) IP Networking Security Products (Cisco, Checkpoint, PaloAlto) Hosting hardware, servers and blades (HP and Dell) Symantec Netbackup Storage Solutions (NetApp, 3PAR, EMC or Equalogic) Microsoft SCOM, SNMP, SCOM Connectors and Connector Framework Basic technical understanding of normal ISP services, such a DNS, Email, shared hosting, remote access, web-portals, etc. Languages English – fluent (mandatory). Desirable Criteria: Technical Knowledge and understanding of SD WAN and components. Awareness and understanding of Unified Conferencing products (Video, Skype for Business, Exchange, Office365). Awareness and understanding of Hosting (Windows, Linux, Storage, Backup, Vmware) and Security products. DNS management. Other Similar Job Functions: Helpdesk Service Desk 1st Line Support Technical Support IT Qualifications/Courses: BSc/BA Degree in ICT/Telecommunications/Business Administration or similar discipline (either complete or in-progress) (must). CCENT knowledge, Network+ or equivalent (complete or in-progress) (must). ITIL Foundation (desirable). Hours/Travel/Shift: Shift work – 24*7 Job Location: Pune, India
Posted 1 week ago
0 years
0 Lacs
Pune, Maharashtra
On-site
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
Pune, Maharashtra
On-site
PRODUCT & APPLICATION EXECUTIVE - EQUIPMENT BUSINESS Location: Pune Join us as our P&A Executive-Partner Business to advance and learn alongside accomplished business leaders to help customers around the world to optimize their processes and enable growth! About the Company: In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead. Please feel free to peruse our website www.alfalaval.com . The position / About the job: Key Responsibilities in this role: Responsible for providing direct support for Alfa Laval products and services for Energy Partners & customers including complex quotations and advanced technical support (including sizing & selection). Follow established sales processes and guidelines to promote Alfa Laval Product and services. Analyse and understand market insights, Partners support requirement and accordingly train partners to make them self-sufficient. Active involvement in supporting front sales team & partners to increase business. Be active in the market and focus on inside customer interactions, need based customer visits, focusing on customer needs understanding and deliver the value of our products and services. Develop complex and value quotes reflecting the customer needs stressing the unique selling points and follow up. Actively follow up the quote in order to understand if the proposed value is understood and if it is matching the customer needs. Provide direct support to customer during the quotation process with advanced technical support. Use the CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions Joint visits wherever required thru virtual platforms or face to face meetings with channel managers & partners Must be able to handle claims /service management, product management, co-ordinations internally Who you are? As a P&A Executive -Equipment Business in our India Sales team of Energy division for better service for customers requirement. You shall be involved in focused work on claim & product management Design support for new applications, new industries, non-standard selections. Data management for Equipment business will be your forte. Your strong business acumen and strategic approach will guide the organization to reach to the next level and deliver excellent customer experience and timely support. You are value driven person with high level of integrity. Your strong and courageous mindset is a key. What you can be? Engineer in Mechanical/Chemical is a must. MBA is not mandatory Minimum 2-6 year of experience in related industry which includes in heat transfer equipment, Sales support & Designing process equipment Ability to handle quotations/market insights/ tender reading Strong communication skills (both written and oral) Strong collaboration skills, and the ability to work effectively with a diverse terrain Good analyzing skills Why should you apply We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers. Exciting place to build a global network with different nationalities to mingle and to learn. Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day. In this role you will be reporting to Business Head Equipment. We always look for both experience and potential, so if you think you have what it takes to join us and are curious to find out more, apply "We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.
Posted 1 week ago
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