Job Title: Operations Manager – E-commerce

Job Title: Operations Manager – E-commerce

Location: Jammu

Experience: Minimum 2 years in e-commerce operations

Key Responsibilities:

• Order Manifestation & Fulfillment:

Manage daily order processing across all e-commerce portals (Shopify, Amazon, etc.) ensuring accurate and timely manifestation.

• Logistics Coordination:

• Maintain daily reconciliation with all logistics partners.

• Ensure timely dispatches and delivery tracking.

• Liaise with logistics partners for operational updates, issue resolution, and performance reviews.

• Vendor & Cost Management:

• Evaluate and onboard new logistics partners as needed.

• Work on cost optimization strategies to reduce logistics and shipping costs without compromising service quality.

• Reporting & Analysis:

• Maintain and update Excel-based trackers for dispatches, returns, and cost metrics.

• Use Pivot Tables and VLOOKUP for data reconciliation and report generation.

Requirements:

• At least 2 years of hands-on experience in e-commerce operations

• Proficiency in Excel (VLOOKUP, Pivot Tables mandatory)

• Strong coordination and communication skills

• Ability to work independently and manage multiple stakeholders

• Familiarity with e-commerce platforms and shipping APIs preferred

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹420,000.00 per year

Education:

• Bachelor's (Required)

Experience:

• Advanced Excel: 2 years (Required)
• E-Commerce: 2 years (Required)
• Operations management: 2 years (Required)

Work Location: In person