Job Opportunity - Associate Manager - TSO (Product Implementation)

Role & responsibilities

• Deployment responsibilities include assisting customers throughout the various phases of the implementation process.
• Associate Manager is primarily responsible for constructing and maintenance of Business and Technical requirement documents with the customers and internal GEP resources.
• Will assist with all aspects of a deployment including (but not limited to): process configuration, feature/functionality demos, user interface configuration, user and supplier set-up.
• To act as a liaison between the customer and various groups within GEP such as Technical Support, Sales, Engineering, and Product Management.
• Use AI-driven tools to improve requirement gathering, identify gaps quickly, and assist in automating repetitive configuration or documentation tasks.
• Leverage AI-based insights to provide smarter recommendations, support decision-making, and enhance the quality of customer solutions.

Customer focus

• Senior Business analyst co-owns the responsibility of customer satisfaction with the project manager, during the successful deployment of solutions.
• Builds solution, customer, and industry knowledge by leveraging the appropriate resources (internally at GEP and externally at the client).
• Provide solutions wherever feasible, from the perspective of SMART.

Teamwork

• Executes with minimal guidance and shows strong initiative.
• Maintains regular communication with team members (e.g., face-to-face, via voicemails, emails) especially across multiple solution deployments so everyone understands status of project.

Preferred candidate profile

• 1+ years of relevant experience in product implementation
• Good communication skills and the ability to liaise with various internal teams
• Ability to document action items and drive them to completion
• Willingness to drive work to completion irrespective of the odds
• Ability to comprehend business problems and present the needed solution to the customer
• Familiarity with AI-powered tools (e.g., ChatGPT, Copilot) for documentation, analysis, workflow automation and solutioning
• Understanding of how AI/MLbased insights can be used to enhance product implementation, user adoption, and troubleshooting