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JOB ll GM - Employee Relation ll BPO

8 - 12 years

10 - 15 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

HR will play a pivotal role in driving HR strategy, enhancing organizational effectiveness, leading HR operations, and nurturing a high-performance culture. This role is responsible for end-to-end HR functions including talent acquisition, employee relations, compliance, performance management, and leadership development. Key Responsibilities: Lead and manage the full spectrum of HR functions across the organization, ensuring alignment with business objectives. Partner with senior leadership to design and implement strategic HR initiatives and policies. Oversee talent acquisition strategies to ensure timely and quality hiring across functions. Strengthen employee engagement initiatives to build a motivated and inclusive work culture. Ensure smooth implementation and compliance of HR policies and procedures as per statutory requirements. Drive performance management processes, including goal setting, appraisals, and feedback mechanisms. Develop and execute training and development strategies for upskilling and career progression. Handle employee grievances and disciplinary matters with sensitivity and adherence to legal norms. Analyze HR metrics to guide decision-making and improve organizational outcomes. Lead HR automation/digital initiatives to improve efficiency and employee experience. Key Requirements: MBA/PGDM in Human Resources or equivalent from a reputed institute. 10-15 years of progressive experience in HR, with at least 3-4 years in a senior management role. Strong exposure to HR functions in BPO/ITES industry preferred. Excellent knowledge of labor laws, compliance frameworks, and HR best practices. Proven leadership, interpersonal, and decision-making skills. Strategic thinker with ability to manage multiple stakeholders and drive change. Strong analytical mindset with ability to use HR data for insights and improvements.

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Iccs
Iccs

Information Technology and Services

Silicon Valley

250 Employees

44 Jobs

    Key People

  • Alice Johnson

    CEO
  • Bob Smith

    CTO

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