JOB ll GM - Employee Relation ll BPO

HR will play a pivotal role in driving HR strategy, enhancing organizational effectiveness, leading HR operations, and nurturing a high-performance culture.

This role is responsible for end-to-end HR functions including talent acquisition, employee relations, compliance, performance management, and leadership development.

Key Responsibilities:

• Lead and manage the full spectrum of HR functions across the organization, ensuring alignment with business objectives.
• Partner with senior leadership to design and implement strategic HR initiatives and policies.
• Oversee talent acquisition strategies to ensure timely and quality hiring across functions. Strengthen employee engagement initiatives to build a motivated and inclusive work culture.
• Ensure smooth implementation and compliance of HR policies and procedures as per statutory requirements.
• Drive performance management processes, including goal setting, appraisals, and feedback mechanisms.
• Develop and execute training and development strategies for upskilling and career progression.
• Handle employee grievances and disciplinary matters with sensitivity and adherence to legal norms.
• Analyze HR metrics to guide decision-making and improve organizational outcomes. Lead HR automation/digital initiatives to improve efficiency and employee experience.

Key Requirements:

• MBA/PGDM in Human Resources or equivalent from a reputed institute.
• 10-15 years of progressive experience in HR, with at least 3-4 years in a senior management role.
• Strong exposure to HR functions in BPO/ITES industry preferred.
• Excellent knowledge of labor laws, compliance frameworks, and HR best practices.
• Proven leadership, interpersonal, and decision-making skills.
• Strategic thinker with ability to manage multiple stakeholders and drive change.
• Strong analytical mindset with ability to use HR data for insights and improvements.