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ACPL - AgileWaters Consulting Pvt. Ltd.
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Jira Consultant (Freelancing or 3 months contract)

Jira Consultant (Freelancing or 3 months contract)

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

ACPL - AgileWaters Consulting Pvt. Ltd.

4 years

0 Lacs

Pune Maharashtra India

Posted:1 month ago| Platform:

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Skills Required

jira service design management support routing automation dashboard reporting escalation configuration workflow itil certification collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description:

Role Summary

Design and implement Jira Service Management configurations to support IT change processes. Translate requirements into scalable workflows, approval routing, SLA definitions, automation rules, and dashboard/reporting solutions.

Key Responsibilities

Lead JSM project setup: issue types, request types, screens, permissions
Design and build workflows for Normal and Emergency change types
Define and configure SLAs, in-app reminders, and escalation rules
Create and implement JSM Forms for conditional field logic
Develop operational dashboards using native gadgets and JQL
Collaborate closely with the Project Manager to validate configurations in UAT
Document configuration decisions, best practices, and admin guide

Qualifications & Skills

Bachelor’s degree in Computer Science, Information Systems, or related
4+ years hands-on experience with Jira Service Management (Cloud Premium)
Demonstrated expertise in Jira workflow design, SLAs, automation, and forms
ITIL Foundation certification preferred
Strong analytical skills; able to translate process requirements into Jira configurations
Excellent collaboration skills for working with analysts, admins, and business users

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Jira Consultant (Freelancing or 3 months contract)

ACPL - AgileWaters Consulting Pvt. Ltd.

Pune, Maharashtra, India

Jira Consultant (Freelancing or 3 months contract)

ACPL - AgileWaters Consulting Pvt. Ltd.

Pune, Maharashtra, India

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Jira Consultant (Freelancing or 3 months contract)