Job
Description
Role & responsibilities Key Responsibility Administer and maintain JIRA and Confluence environments, including user management, permission schemes, and access controls. Design, create, and manage complex JIRA workflows, custom fields, screen schemes, and dashboards. Configure and support JIRA projects for various teams (Agile, Scrum, Kanban, etc.) across the organization. Customize Confluence spaces, templates, and macros to support collaboration and knowledge sharing. Integrate JIRA and Confluence with other tools such as Bitbucket, Jenkins, ServiceNow, Slack, Microsoft Teams, etc. Implement and manage third-party add-ons, plugins, and extensions. Perform regular system audits, health checks, backups, and performance tuning. Develop and maintain documentation for system configuration, procedures, and best practices. Provide technical support and training to end-users and troubleshoot issues in a timely manner. Collaborate with IT and project teams to gather requirements and deliver Atlassian-based solutions. Ensure compliance with security policies and data protection guidelines. Skill set 78 years of experience in administering and supporting JIRA and Confluence. Strong knowledge of JIRA project configuration, workflow design, automation rules (Automation for JIRA), and scripting using ScriptRunner or similar tools. Expertise in user and group management, permission schemes, roles, and global settings. Experience with REST APIs and integration of JIRA/Confluence with other systems. Proficient in installing, upgrading, and maintaining Atlassian tools (on-premises or cloud-based). Familiarity with Agile, Scrum, and DevOps practices. Experience with JIRA Service Management is a plus. Basic knowledge of databases (e.g., MySQL, PostgreSQL) and Linux server environments. Strong problem-solving skills and ability to manage multiple priorities. Excellent communication and documentation skills. NOTE: Interview Mode F2F Preferred candidate profile
