Jira Administrator (Freelancing or 3 months contract)

Job Description:

Role Summary

Support the Jira Consultant with hands-on configuration tasks, lead UAT test cycles, conduct end-user/admin training, and own post-go-live stabilization and handover activities.

Key Responsibilities

• Assist in configuring workflows, custom fields, screens, and permissions
• Execute UAT test scenarios, document defects, and coordinate fixes
• Deliver targeted training sessions for requesters, reviewers, and admins
• Create quick-reference guides, process flow diagrams, and training videos
• Monitor the Jira environment during hyper care; triage and resolve issues
• Transition system knowledge and configuration ownership to client admins

Qualifications & Skills

• Bachelor’s degree in a technical or business discipline
• 2+ years as a Jira Administrator or Atlassian support role
• Strong understanding of Jira Service Management concepts (workflows, SLAs, forms)
• Experience developing test scripts and executing UAT for SaaS applications
• Excellent trainer and documenter, with the ability to simplify complex configs
• Responsive problem-solver during go-live and post-implementation support